Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Perez

San Angelo,TX

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at First Financial Bank. Proven track record in transaction processing accuracy and relationship building, enhancing customer satisfaction and loyalty. Adept at managing high-volume transactions while maintaining professionalism and attention to detail. Committed to fostering positive customer experiences.

Overview

7
7
years of professional experience

Work History

Teller

First Financial Bank
07.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Assistant Manager

Icon Cinema
01.2021 - 07.2024
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Cashier

Icon Cinema
05.2018 - 01.2021
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Lake View High School
05.2020

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Transaction processing accuracy
  • Relationship building and management
  • Customer relationship building
  • Financial record keeping
  • Listening and comprehension

Timeline

Teller

First Financial Bank
07.2024 - Current

Assistant Manager

Icon Cinema
01.2021 - 07.2024

Cashier

Icon Cinema
05.2018 - 01.2021

High School Diploma -

Lake View High School

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Heaven Perez