HEAVEN PHILOPENA
Landisville
Summary
Dedicated and hardworking professional with a passion for helping others. Known for going above and beyond to support individuals and achieve goals. Demonstrates strong work ethic and commitment to making a positive impact. A team player with excellent communication and problem-solving abilities. Committed to continuous growth and learning.
Overview
8
8
years of professional experience
Work History
Certified Peer Specialist
Blueprints for Addiction Recovery
Lancaster, PA
02.2026 - Current
- Facilitated peer support groups to encourage personal growth and recovery among participants.
- Developed individualized wellness plans in collaboration with clients to enhance self-management skills.
- Provided crisis intervention and conflict resolution strategies to promote a safe environment for individuals.
- Educated clients about available resources and services to foster community engagement and support networks.
Residential Technician
Blueprints for Addiction Recovery Services
Lancaster, Pa
06.2024 - 02.2026
- Dedicated and compassionate Residential Technician with proven experience supporting individuals in substance abuse recovery within residential treatment settings. I am skilled in maintaining a safe, structured, and therapeutic environment by monitoring client behavior, enforcing program rules, and providing crisis intervention when necessary. Strong interpersonal and communication skills with a focus on building trust and promoting accountability among residents. Adept at collaborating with clinical teams, documenting client progress, and upholding confidentiality and ethical standards in accordance with HIPAA. Committed to fostering a supportive atmosphere that encourages personal growth and long-term recovery.
Server
Columbia Family Restaurant
Columbia, Pennsylvania
03.2024 - 06.2024
- Customer service: Greeting guests, taking orders, and checking in with them to make sure they're enjoying their meal
- Menu knowledge: Understanding the menu and being able to clearly describe dishes
- Communication: Engaging customers in conversation and communicating with coworkers and managers in a pleasant way
- Time management: Adhering to timing standards for products and services
- Teamwork: Working well with others, especially in a fast-paced environment
- Flexibility: Being able to work different shifts, including weekends and holidays
Server
Black Olive Family Diner
Columbia, Pennsylvania
11.2021 - 03.2024
- Customer service: Greeting guests, taking orders, and checking in with them to make sure they're enjoying their meal
- Menu knowledge: Understanding the menu and being able to clearly describe dishes
- Communication: Engaging customers in conversation and communicating with coworkers and managers in a pleasant way
- Time management: Adhering to timing standards for products and services
- Teamwork: Working well with others, especially in a fast-paced environment
- Flexibility: Being able to work different shifts, including weekends and holidays
Associate
Sheetz
Marietta, Pennsylvania
10.2020 - 11.2021
- Greet customers and provide excellent customer service.
- Scan items and collect payments.
- Process cash, check, and credit/debit card payments.
- Issue receipts, refunds, change, or tickets
- Count money in cash drawers at the beginning and end of shifts to ensure accuracy.
Associate
Turkey Hill
Wrightsville, Pennsylvania
06.2018 - 09.2020
- Greet customers and provide excellent customer service.
- Scan items and collect payments.
- Process cash, check, and credit/debit card payments.
- Issue receipts, refunds, change, or tickets
- Count money in cash drawers at the beginning and end of shifts to ensure accuracy.
Education
High School Diploma -
William Penn Senior High School
York, PA06-2015
Skills
- Multitasking
- Project management
- Communication
- Problem Solving
Timeline
Certified Peer Specialist
Blueprints for Addiction Recovery
02.2026 - Current
Residential Technician
Blueprints for Addiction Recovery Services
06.2024 - 02.2026
Server
Columbia Family Restaurant
03.2024 - 06.2024
Server
Black Olive Family Diner
11.2021 - 03.2024
Associate
Sheetz
10.2020 - 11.2021
Associate
Turkey Hill
06.2018 - 09.2020
High School Diploma -
William Penn Senior High School