Heaven Phipps
McDonough,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Customer Success Analyst
The Guarantors
04.2023 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Development Representative
Service Autopilot
03.2022 - 04.2023
- Utilized Salesforce and Salesloft to manage sensitive client information and update existing and new client profiles.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
Business Development Representative
Bankers Fidelity Life Insurance
10.2021 - 03.2022
- Grew and maintained existing customer and partner relationships through proactive marketing, webinars and telesales activity
- Used effective sales and inbound and outbound telephone techniques to build client relationships and uncover product and service needs
- Presented supplemental insurance information to business owners, employees, and individuals.
- Sought out new clients and developed clientele by networking to nd new customers and generate lists of prospective clients.
Member Service Representative
Navy Federal Credit Union
01.2021 - 10.2021
- Resolved problems and discrepancies concerning customers' accounts.
- Provided excellent customer service by assisting, responding to and resolving customer inquiries.
- Met performance goals and call center metrics in fast-paced performance setting.
Education
High School For Medical Professions
Brooklyn, NYSkills
- Partnering and Relationships
- Sales Campaigns
- New Business Generation
- Product Demonstration
- Lead Prospecting
- Customer Service and Assistance
- CRM Tracking
- Cold Calling
Timeline
Customer Success Analyst
The Guarantors
04.2023 - Current
Sales Development Representative
Service Autopilot
03.2022 - 04.2023
Business Development Representative
Bankers Fidelity Life Insurance
10.2021 - 03.2022
Member Service Representative
Navy Federal Credit Union
01.2021 - 10.2021
High School For Medical Professions
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