Heaven Porter
Lake Wales,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Worker’s Compensation Adjuster
Sedgwick, Telecommuter FL
FL
05.2026 - 05.2026
- Handled lost time and medical only files.
- Handled issuing indemnity, mediation, and settlement checks.
- Responded to Petition for Benefits, attended mediations and legal conferences.
- Experience working closely with Defense assigned to designated stores.
- Review of claims for progress and monitor activity for claim closures.
Care Team Representative
Sedgwick, Telecommuter FL
FL
09.2024 - 05.2025
- Intake of claims handling, filing Leave of absence, workplace accommodations, short term disability and workers compensation claims.
- Providing exceptional customer service to claimants
- Goal oriented in providing a one call resolution
- Tier 1 service to communicate with providers offices, claimants, and employers to provide claim status updates
- Communicate with claimants to determine the line of business claim needing to be filed.
Dog Groomer
Love on Fluff, Lakeland
Lakeland
04.2022 - 12.2022
- Maintain a positive outlook and calm regard when caring for owners’ pets.
- Maintain professional interactions with manager, customers, and staff members.
- Consistent with following company policy in regards to procedures related to animal care.
- Accurately recorded information on grooming services provided.
Receptionist
Love on Fluff, Lakeland
Lakeland
03.2021 - 03.2022
- Oral communication with customers via telephone
- Schedule appointments
- File system of client information
- Discussion of services applicable to each client
Education
Associates in Arts -
Polk State College
Lakeland12.2022
Healthcare Support Specialist certification - undefined
Hillsborough Community College
Tampa04.2026
Skills
- Written Communication
- Interpersonal Communication
- Adaptability
- Detail oriented
- Problem-solving aptitude
- Multitasking
- Sourcing and compiling information
- Accredited claims Adjuster
- Customer service driven
- Conflict resolution
- Claims investigation
- Legal compliance
Certification
Accredited Claims Adjuster-All lines
Timeline
Worker’s Compensation Adjuster
Sedgwick, Telecommuter FL
05.2026 - 05.2026
Care Team Representative
Sedgwick, Telecommuter FL
09.2024 - 05.2025
Dog Groomer
Love on Fluff, Lakeland
04.2022 - 12.2022
Receptionist
Love on Fluff, Lakeland
03.2021 - 03.2022
Healthcare Support Specialist certification - undefined
Hillsborough Community College
Associates in Arts -
Polk State College