Heaven Reed
San Angelo,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Doctor's Assistant
Angelo Chiropractic and Acupuncture
07.2016 - Current
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtain and document patient medical history, vital signs and current complaints at intake.
- Assist physician during medical procedures to treat patients appropriately and safely.
- Conduct rounds to check on admitted patients and provide care.
- Record patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Manage treatment plan progress to make necessary adjustments in care.
- Oriented and trained new staff on proper procedures and policies.
- Implement care and efficiency improvements to support and enhance office operations.
Bartender
The Tilted Mug
12.2016 - Current
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Provide excellent service and crafting high-quality cocktails.
- Increase repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Proactively address potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Train new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Owner
Bombshells Beauty Bar
10.2022 - Current
- Assist in recruiting, hiring and training of team members.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Interact well with customers to build connections and nurture relationships.
- Establish a positive workplace culture that fosters employee engagement, collaboration, and loyalty.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
General Manager
Wingstop
05.2009 - 07.2016
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Owner
Bombshells Tanning
08.2013 - 08.2016
- Managed day-to-day business operations.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Educated clients on proper tanning procedures, including skin care products and protective eyewear, to ensure positive experiences.
- Boosted sales of tanning products and packages with effective marketing and customer engagement strategies.
- Managed inventory levels for all tanning products and supplies, ensuring adequate stock was available at all times.
Education
High School Diploma -
Wall High School
Wall, TX05-2016
Skills
- Attention to detail
- Customer relations
- Decision-making
- Goal setting
- Purchasing and planning
- Operations oversight
- Budget control
- Staff training/development
- Teamwork and collaboration
- Verbal and written communication
- Relationship building
- Small business operations
Timeline
Owner
Bombshells Beauty Bar
10.2022 - Current
Bartender
The Tilted Mug
12.2016 - Current
Doctor's Assistant
Angelo Chiropractic and Acupuncture
07.2016 - Current
Owner
Bombshells Tanning
08.2013 - 08.2016
General Manager
Wingstop
05.2009 - 07.2016
High School Diploma -
Wall High School
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