Summary
Overview
Work History
Education
Skills
Awardscertificates
Languages
Timeline
Generic

Heaven Ruiz

Bridgeport

Summary

Offering personable and client-focused approach, eager to learn and develop in banking environment. Brings understanding of financial principles and effective communication skills to support customer needs. Ready to use and develop problem-solving and customer service abilities in a Relationship Banker role.

Overview

6
6
years of professional experience

Work History

Relationship Banker

Webster Bank
08.2024 - Current
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements
  • Built long-term relationships with customers by providing personalized service and support
  • Prepared loan documents for review and approval by bank management
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits
  • Developed promotional strategies to attract new customers to the bank's products and services

Support Staff Assistant

A strong start early education center
02.2024 - 08.2024
  • Assisted classroom teacher in developing and implementing lesson plans
  • Provided individualized instruction to students who needed additional assistance
  • Collaborated with other staff members to ensure student success
  • Helped maintain a safe and orderly learning environment

Assistant Store Manager

Zales Delaware INC
11.2022 - 02.2024
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Rotated merchandise and displays to feature new products and promotions
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Assisted in recruiting, hiring and training of team members
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Trained new employees on proper protocols and customer service standards
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Trained and guided team members to maintain high productivity and performance metrics
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off

Sales Associate Supervisor

Madrag Clothing Store
09.2019 - 11.2020
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Established and cultivated solid business relationships with new or existing customers
  • Evaluated performance against goals and implemented appropriate development plans
  • Mentored new sales associates to contribute to store's positive culture
  • Examined incoming inventory, merchandised shelves and prevented shrinkage
  • Submitted reports to senior management to aid in business decision-making and planning
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
  • Educated staff on strategies for handling difficult customers and challenging situations

Assistant Teacher

Donnas Little Doves LLC
11.2018 - 09.2019
  • Supported student physical, mental, and social development using classroom games and activities
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Completed daily reports, meal count sheets, and attendance logs
  • Researched and presented new learning tools and methods for classroom application
  • Worked with teachers to design lesson plans and coordinate activities for classes
  • Oversaw classroom operations during teacher and parent meetings
  • Assisted in lessons, curriculum and homework planning
  • Assisted in implementation of new learning tools, systems and materials
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth

Education

Highschool - Biotechnology

Fairchild Wheeler Interdistrict Magnet Highschool
Trumbull, CT

Skills

  • Financial Advising
  • Relationship building and management
  • Account audits
  • Account closings
  • Customer Service-Oriented
  • Sales expertise
  • Money Handling
  • Cash Flow Management
  • Learning support
  • Skills Development
  • Cash handling

Awardscertificates

Certificate of Nurses Aide, Training Direct, Bridgeport, CT

Languages

Spanish
Limited Working

Timeline

Relationship Banker

Webster Bank
08.2024 - Current

Support Staff Assistant

A strong start early education center
02.2024 - 08.2024

Assistant Store Manager

Zales Delaware INC
11.2022 - 02.2024

Sales Associate Supervisor

Madrag Clothing Store
09.2019 - 11.2020

Assistant Teacher

Donnas Little Doves LLC
11.2018 - 09.2019

Highschool - Biotechnology

Fairchild Wheeler Interdistrict Magnet Highschool

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Heaven Ruiz