Summary
Overview
Work History
Education
Skills
Volunteer Opportunities
Certification
Timeline
Generic

Heaven S. Jackson

PULLMAN,WA

Summary


I am seeking an environment where I have the opportunity to expand my skills and build within the community. I am extremely passionate about providing support to marginalized groups in need of resources and maintain the qualities to create meaningful relationships among customers, employers, and other staff in order to achieve this goal. I am Knowledgeable in a handful of multidisciplinary fields with a solid background in food services, creating high-quality beverages, and providing exceptional customer service. I have experience teaching and caretaking, so I have also been consistently recognized for maintaining a clean and efficient work environment while contributing to team success. Due to my diverse work background, I demonstrate abilities in managing inventory and cash handling. I am excited to find new opportunities to provide for others and am always open to new learning and growing opportunities!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Gypsy Java
03.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Customer Service Associate

Pullman Cinema Movie Theater
01.2021 - 07.2024
  • Open/close theater with additional staff
  • Tasks include cleaning theaters after viewings, ticket sales, concessions, food handlers permit, customer service, task duties given by senior managers
  • Retail sales, operate theater register to accept ticket sales and concession
  • Prepare food for customers-deliver to the theaters
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Lead Teacher, School Age Teacher

Community Child Care Center
04.2022 - 09.2022
  • Company Overview: ECEAP
  • Interviewed to be part-time summer aide in infant classroom, asked to take lead teacher position in the school-aged classroom
  • Worked daily supporting the care, activity, and engagement of 15-22 kids ranging in ages from 6-12 years old as well as 1 full-time support staff
  • Supported full-day programs supporting in classroom curriculum, within community outings/field trips (daily during summer program) working with IEPs, working to de-escalate behavioral issues individually while creating a safe, innovative classroom that aimed to teach, learn, and communicate with children
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Sales Associate/Cashier/Customer Service

Marshall's Retail
01.2020 - 01.2021
  • Worked daily as an interactive, on-the-floor sales associate, customer service associate
  • Duties included assisting customers with sales/retail needs, cleaning store during shift, retail mark-downs, execution of tasks given by senior store managers, all aspects of retail sales, floor presentation, freight unload, restocking inventory in store, closing store

Office Assistant/Cleaner

Cougar Crest Apartments
03.2019 - 02.2020
  • Worked at apartment complex daily picking up trash, cleaning laundry room and doing administrative tasks to aid the management team
  • Worked closely with tenants delivering notices, helping with move-in/move-out inspections, answering phones, collecting rent, all aspects of assistantship
  • Often recruited to train new vendors, seasonally hired employees, tour prospective residents
  • Worked with local college students
  • Assist to lead property manager & maintenance lead
  • Often filled in to do whatever was needed to carry the team

Student Cafeteria Worker

Pullman High School
08.2018 - 12.2019
  • Earned food handlers permit, assist in serving administrators, teachers, and kids' lunch daily
  • Help with cleaning lunchroom, cleaning tables, washing dishes
  • This is a daily job, Monday-Friday that I've participated in since starting high school

Education

Bachelor of Science - Comparative Ethnic Studies

Washington State University
Pullman, WA
05-2025

Associated Degree -

SPOKANE FALLS COMMUNITY COLLEGE
Pullman, WA
06.2022

Senior -

PULLMAN SENIOR HIGH SCHOOL
Pullman, WA
06.2022

Skills

  • Professional
  • Friendly
  • Non-bias
  • Experienced working with diverse groups
  • Tenant relations
  • On-site property etiquette
  • Lead support to lead property manager
  • Fluent in office lead administration
  • Taking messages and answering phones
  • Familiar working with rotating customer traffic
  • Assist with individual needs
  • Ability to work independently
  • Rental property assistant aide
  • Quality service
  • Conflict resolution
  • Experience in fair housing regulations
  • Familiar working in retail sales
  • Operation of business cash registrar's systems
  • Cafeteria-food service experience
  • Food handler's certified
  • CPR certified
  • Extremely passionate about social justice
  • Social issues
  • BIPOC community
  • Eager to expand knowledge in mental health issues
  • Works alongside non-profit doctorate student
  • Ability to work with different demographics with empathy
  • Experience cleaning professional offices
  • Professional upkeep of communal spaces
  • Reliable
  • Cash register operation
  • Order taking
  • Willing to support when needed
  • Adaptive and creative
  • Friendly and outgoing
  • Espresso machine operation
  • Time management
  • Safe food handling practices
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service

Volunteer Opportunities

  • City of Pullman, Council on Aging, Senior Chores Program, Assisting seniors with daily tasks needed per household
  • City of Pullman, Council on Aging, Bishop Place Senior Housing, Meals on Wheels, Delivering meals weekly to local seniors (delivery route)
  • Community Congregational United Church of Christ, Volunteer, Picking up trash, cleaning church, working with volunteer staff to help clean church, thrift store aide
  • Whitman County Humane Society, Volunteer, Worked with staff to clean kennels, feed animals (dogs/cats/rabbits), clean cages, laundry, walking dogs, help staff as needed

Certification

  • Food Manager Certification - American Food Safety Institute.
  • First Aid/CPR/AED Certification - American Red Cross.

Timeline

Barista

Gypsy Java
03.2023 - Current

Lead Teacher, School Age Teacher

Community Child Care Center
04.2022 - 09.2022

Customer Service Associate

Pullman Cinema Movie Theater
01.2021 - 07.2024

Sales Associate/Cashier/Customer Service

Marshall's Retail
01.2020 - 01.2021

Office Assistant/Cleaner

Cougar Crest Apartments
03.2019 - 02.2020

Student Cafeteria Worker

Pullman High School
08.2018 - 12.2019

Bachelor of Science - Comparative Ethnic Studies

Washington State University

Associated Degree -

SPOKANE FALLS COMMUNITY COLLEGE

Senior -

PULLMAN SENIOR HIGH SCHOOL
Heaven S. Jackson