Heaven Small
Atlanta,GA
Summary
Dynamic and dedicated professional with extensive experience at Hibachi Express, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Recognized for training new staff and implementing efficient workflows, ensuring a seamless dining experience for all patrons.
Overview
2
2
years of professional experience
Work History
Cashier/Assistant Restaurant Manager
Hibachi Express
Cumming, Georgia
01.2025 - 07.2025
- Assisted customers with orders and provided menu information.
- Handled cash transactions accurately and efficiently.
- Maintained cleanliness and organization of the dining area.
- Monitored team performance and delivered feedback to support ongoing improvement.
- Implemented project management tools to enhance workflow and clarify task assignments.
Restaurant Hostess
Laredos Taqueria and Grill
Cumming, Georgia
08.2024 - 01.2025
- Greeted and seated guests promptly to create a positive first impression.
- Greeted customers and escorted them to their tables.
- Monitored dining area for guest needs and requests.
- Delivered high-quality customer service during busy shifts to enhance guest experience.
- Handled guest inquiries and provided information about menu items.
- Coordinated reservation system to maximize table turnover and improve seating efficiency.
- Coordinated with servers to ensure a smooth dining experience.
- Cleared tables promptly to maintain a clean dining environment.
- Assisted in maintaining cleanliness and organization of the entrance area.
- Organized and restocked supplies to ensure efficient operations.
- Collaborated with kitchen staff to expedite food delivery during peak hours.
- Collaborated with team members to streamline kitchen operations efficiently.
- Supported cooking staff during meal service by plating and serving dishes.
- Followed health and safety guidelines to ensure customer well-being.
- Followed food safety guidelines to ensure proper food handling.
- Trained new staff on hosting procedures and restaurant policies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier/ Restaurant Server
Hibachi Express
01.2023 - 01.2024
- Ensured customer satisfaction by promptly responding to questions regarding store offerings.
- Achieved high levels of accuracy while efficiently managing the cash register to process payments via multiple methods like cash, check, credit card, gift card and automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and had sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Restocked shelves with products to ensure availability for customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Restocked service areas with essential items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on store policies and procedures to enhance team efficiency.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Calculated charges, issued table checks and collected payments from customers.
- Addressed customer concerns quickly to improve their experience.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Fostered positive relationships with co-workers and customers through friendly communication.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Complied with safety procedures when handling food items or cleaning materials.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Communicated effectively with kitchen staff regarding order status updates.
- Monitored inventory levels of all products used in restaurants operations.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Processed payments from customers using cash registers or POS systems.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Followed up on guest requests in a timely manner.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Recorded orders accurately into the Point of Sale system.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Personalized service for each customer to enhance overall satisfaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Hard-working and adaptable team member with experience in kitchens, customer areas and cleaning tasks.
- Known for staying organized, working well with others and handling fast-paced moments with confidence.
- Eager to continue growing skills and take on new responsibilities.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA05-2029
High School Diploma -
University of North Georgia
Dahlonega, GA05-2025
Skills
- Health code compliance
- Cash Handling
- Patient intake
- Cash Management
- Healthcare documentation
- POS Systems
- Customer Service
- Communication proficiency
- Customer Relations
- Care plan implementation
- Patient follow-up
- Organizational abilities
- Inventory Control
- Patient record management
- Merchandise Restocking
- Inventory Stocking
- Infection control practices
- Patient progress reporting
- Report Preparation
- Expense Tracking
- Patient safety
- Conflict Resolution
- Medical supplies management
- Written and verbal communication
- Effective Communication
- Inventory oversight
- Prioritization skills
- Teamwork and Collaboration
- Work ethic
- Customer satisfaction
- Organizational Skills
- Reporting
- Time management abilities
- Task Prioritization
- Adaptability and Flexibility
- Professionalism
- Multitasking and organization
- Advanced Math Competence
- Patient Support
- Product Recommendations
- Product Knowledge
- Health program knowledge
- Front desk operations
- Patient service interactions
- Organizational expertise
- Cultural competence
- Marketing assistance
- Communication skills
- Data tracking
- Collaborative skills
- Accounting tools
- Medical records maintenance
- Work Ethic and Integrity
- Health Monitoring
- Hygiene protocols
- Patient communication
- Language skills
- Patient database management
- Patient Advocacy
- Spreadsheet management
- Multitasking abilities
- Care Plan Development
Languages
English
Native/ Bilingual
Spanish
Professional
German
Limited
French
Professional
Accomplishments
- Honor Graduate- May 2025
- President's List- December 2024
Timeline
Cashier/Assistant Restaurant Manager
Hibachi Express
01.2025 - 07.2025
Restaurant Hostess
Laredos Taqueria and Grill
08.2024 - 01.2025
Cashier/ Restaurant Server
Hibachi Express
01.2023 - 01.2024
Bachelor of Science - Nursing
Georgia State University
High School Diploma -
University of North Georgia