Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua McNett

Las Vegas,NV

Summary

A hardworking and reliable worker focused on going above and beyond to support the team and serve customers. Trained in managing and offering top-notch cooking or planning abilities, motivated to continue learning and growing. Skilled team player with a strong background in high-paced environments, works well independently to handle assignments and is always ready to go beyond basic tasks. Quick learner who is dependable and equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach, constantly seeking out opportunities to improve processes and increase customer satisfaction. Dedication to completing work quickly allows for consistent target Certainly! 7 Years of expertise in the food and beverage industry as an Assistant Restaurant Manager, well-trained and passionate about developing a positive working environment and improving employee retention. Great customer service and conflict resolution skills contribute to dedication to business success.

Overview

7
7
years of professional experience

Work History

Assistant Restaurant General Manager

Wolfies
04.2023 - 10.2024
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Completed inventory purchases and oversaw shipment processing.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions to drive sales.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed team of up to 7 restaurant staff, maintaining exceptional customer service and quality standards.

Night Shift Supervisor/Kitchen Line Cook

Roadhouse Bar & Grill
06.2022 - 04.2023
  • Organized evening meetings to set operations for following day and next shift crew.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Coordinated with production managers, monitoring material movement in and out of facility.
  • Compiled reports on production shortfalls, accidents and equipment problems.
  • Managed communication between associates and management, addressing key issues and needs.
  • Assisted customers with complaints, questions, and concerns.
  • Maintained stock of products and ordered new products when stock was running low.
  • Assigned each member of 5 person team with specific daily tasks and responsibilities.
  • Trained staff members to perform inventory management, customer service and maintenance.
  • Upheld federal safety standards and environmental disposal protocols.
  • Supervised ongoing daily production phases.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw loading and unloading of packages in warehouse.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Plated and presented all dishes to match established restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Grocery Stocker

Kroger
04.2022 - 06.2022
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Checked aisles for spills to complete quick clean-up.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Maintained effective team member communication.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Answered customer questions and provided detailed product information.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Managed timely and effective replacement of damaged or missing products.

E-Commerce Personal Shopper

Walmart
04.2020 - 04.2022
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Gained expert knowledge of Walmart's operations, market conditions, and trends
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas
  • Consulted with customers to understand desires and suggest best products to meet needs
  • Collaborated well with team members to carry out daily assignments and achieve team targets
  • Determined team targets and implemented plans to achieve goals at individual and group level
  • Received and routed incoming mail, packages, and deliveries
  • Managed communications between team members, customers and vendors to keep operations efficient and successful
  • Kept inventory levels optimized and supplies organized for forecasted demands
  • Guided visitors to staff members and business locations with warm, personable approach
  • Met targets consistently by working hard and with strong attention to detail
  • Reviewed activities regularly to identify opportunities for improvement
  • Carried out high-quality fast-paced work with little oversight
  • Protected business from unnecessary liability by carefully following security and safety standards
  • Stamped boxes and tagged individual items based on planned distribution
  • Kept the team safe and efficient by maintaining clean tools, equipment and work areas
  • Inspected items to identify problems and worked with supervisors or vendors to correct issues
  • Coordinated and distributed backorders to meet customer needs
  • Collected and disposed of excess stock, defective items or obsolete materials
  • Counted stock every week and documented data in the computer database
  • Ordered, organized, and rotated supplies
  • Judiciously checked and verified merchandise to ensure that ordered merchandise had been received as ordered and undamaged
  • Employed scanners and barcode readers to maintain efficient control over inventory in warehouse
  • Operated forklifts, pallet jacks, and other equipment to load and unload freight at dock
  • Managed shipping and receiving of all packages to ensure punctual and accurate deliveries
  • Moved materials from trailers to staging areas to enable proper shipment.

Line Cook

Sagebrush BBQ & Grill
12.2019 - 03.2020
  • Cleaned and organized all kitchen workstations and storage areas before and after cooking
  • Stored food properly and at correct temperatures, adhering to proper food handling and safety guidelines
  • Delivered orders on-time with a customer satisfaction rating of 80%
  • Followed specifications and orders, prepared ingredients and gathered dishes for serving
  • Closely followed recipes to give customers consistent quality and positive experiences with each visit
  • Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection
  • Kept front-end staff informed of any expected delays or item shortages to help them maintain customer satisfaction
  • Served food and drink items to customers eating in the restaurant or collecting to-go items
  • Prepared single orders and batch preparations with minimal waste to maintain food cost controls
  • Entered customer orders into the system and processed payments to complete transactions
  • Washed, cut and stored ingredients at the beginning of each shift to be ready for expected customer loads
  • Pre-cooked garnish items such as bacon to prevent order delays
  • Received and routed incoming mail, packages, and deliveries
  • Guided visitors to staff members and business locations with warm, personable approach
  • Consulted with customers to understand desires and suggest best products to meet needs
  • Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert [Industry] knowledge
  • Ordered, organized, and rotated supplies
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas
  • Met targets consistently by working hard and with strong attention to detail
  • Protected business from unnecessary liability by carefully following security and safety standards
  • Determined team targets and implemented plans to achieve goals at individual and group level
  • Reviewed activities regularly to identify opportunities for improvement
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Line Cook / Sous Chef

Roadhouse Bar and Grill
08.2017 - 12.2019
  • Cleaned and organized all kitchen workstations and storage areas before and after cooking
  • Kept kitchen clean and organized with easy-to-access ingredients
  • Created new recipes, working with executive chef to offer unique menu
  • Led kitchen staff by example, keeping workstations clean and overseeing food preparation and presentation
  • Improved productivity to work under tight constraints for breakfast, lunch, and dinner service
  • Organized team activities in kitchen maintenance, stock management, and food rotation to eliminate issues with product expiration
  • Met with restaurant managers to review restaurant sales, costs, and customer feedback and continuously improve results
  • Supervised menu planning and verified prep and line cook compliance with recipes
  • Created new recipes and developed pricing structures to meet financial targets
  • Established and enforced presentation standards to uphold the establishment's reputation
  • Planned, organized, and supervised daily culinary operation of restaurant and catering services
  • Monitored the operation of the kitchen to check for proper sanitation
  • Demonstrated correct cooking techniques to staff to keep all team members operating as a solid unit
  • Oversaw team members at each station to verify the consistent and accurate preparation of every dish
  • Kept staff working efficiently and productively to achieve total guest satisfaction
  • Estimated the needed levels of foods, ingredients and supplies to make the correct weekly orders
  • Consistently prepared the same dishes with the same quality to delight customers and keep them coming back again and again
  • Built positive relationships with customers by visiting tables and engaging in friendly conversations.

Education

High School Diploma -

Middle Park High School
Denver, Co
06.2018

Skills

  • Sales pipeline development
  • Online marketing
  • Production coordination
  • Investigative techniques
  • Product delivery management
  • Facility Maintenance
  • Menu development
  • Scheduling Coordination
  • Employee Retention
  • Waste Reduction
  • Health Code Compliance
  • Labor cost control
  • POS system knowledge
  • Food Safety Compliance
  • Interpersonal and written communication
  • Food and beverage knowledge
  • Opening and closing procedures
  • Performance Improvement
  • Staff Training and Development
  • Performance Evaluations
  • Budgeting and financial management
  • Hospitality and accommodation

Timeline

Assistant Restaurant General Manager

Wolfies
04.2023 - 10.2024

Night Shift Supervisor/Kitchen Line Cook

Roadhouse Bar & Grill
06.2022 - 04.2023

Grocery Stocker

Kroger
04.2022 - 06.2022

E-Commerce Personal Shopper

Walmart
04.2020 - 04.2022

Line Cook

Sagebrush BBQ & Grill
12.2019 - 03.2020

Line Cook / Sous Chef

Roadhouse Bar and Grill
08.2017 - 12.2019

High School Diploma -

Middle Park High School

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Joshua McNett