Heaven Thien

Delivered high-end, customized eyelash extension services within a comfortable environment, specializing in precision application, client retention, and elevated client experience. Built and maintained a strong personal brand by combining beauty services with strategic social media marketing. Managed client relationships, bookings, and communications while upholding strict business policies and professional standards. Created and executed content across platforms, including high-quality visuals, short-form video, to increase engagement and attract clientele. Strengthened brand identity through consistent aesthetic, trend awareness, and audience interaction, contributing to business growth and client loyalty.

Delivered a high-quality customer experience by assisting a high volume of customers with product selection, and styling. Maintained strong product knowledge of footwear and apparel to drive conversions and increase average transaction value. Supported store operations through inventory management, visual merchandising, and maintaining brand standards. Contributed to team performance by achieving individual sales targets, upselling products, and building customer relationships to encourage repeat business.