Heaven Wilkins
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Highly qualified individual with a strong background in researching tax issues and suggesting ways to improve processes. A deadline-driven Tax Analyst possessing expertise in preparing federal and state income tax paperwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
Atlanta, GA
12.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
RemX Specialty Staffing
Philadelphia, PA
12.2021 - 05.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Tax Analyst
SYKES
PA
12.2022 - 04.2023
- Communicated with taxing jurisdictions and customers regarding tax notices and directly interacted with subsidiary controllers and finance directors.
- Conducted research on different tax issues and remained up to date on tax law changes.
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
Business Analyst
Exelon Career Site
Philadelphia, PA
01.2021 - 11.2021
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Collected, tracked and evaluated current business and market trend data.
Skills
- Data Entry Product Knowledge Consultative Sales Appointment Scheduling Typing Proficiency Quality Control
- Communication skills
- Conflict management
- Quality control
Timeline
Customer Service Representative
Conduent
12.2023 - 05.2024
Tax Analyst
SYKES
12.2022 - 04.2023
Administrative Assistant
RemX Specialty Staffing
12.2021 - 05.2023
Business Analyst
Exelon Career Site
01.2021 - 11.2021