Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heaven Williams

Charlotte,NC

Summary

Compassionate and dedicated Direct Support Professional with experience at InReach, skilled in behavior redirection and case documentation. Enhanced clients' quality of life through tailored care plans and crisis intervention, ensuring dignity and privacy. Proven ability to manage time effectively while providing exceptional client support and maintaining HIPAA compliance.

Overview

3
3
years of professional experience

Work History

Direct Support Profession

InReach
08.2024 - Current
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Cashier

Dollar General
05.2022 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Chemical Engineering

North Carolina Agriculture And Technical State University
Greensboro

High School Diploma -

East Gaston High School
Mount Holly, NC
05-2022

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Behavioral management
  • Compassionate caregiving
  • Recreational activities
  • HIPAA compliance
  • Case documentation
  • CPR certification

Languages

English
Native or Bilingual

Timeline

Direct Support Profession

InReach
08.2024 - Current

Cashier

Dollar General
05.2022 - 07.2024

No Degree - Chemical Engineering

North Carolina Agriculture And Technical State University

High School Diploma -

East Gaston High School

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