PRAYSHA LUCKEY
Dsi Security
Dallas,TX
1
Certification
3
years of professional experience
Versatile and results-driven professional with a strong background in customer service, security, and warehouse operations. Proven ability to communicate effectively with customers, employees, vendors, and management while handling challenging situations with professionalism and sound judgment. Highly organized and detail-oriented, with experience managing documentation, maintaining accurate records, following safety and operational procedures, and working efficiently in fast-paced environments. Recognized for reliability, adaptability, problem-solving, and a strong commitment to delivering quality service and supporting overall team success.
Work History
Unarmed Security Officer
5 Months- Documented security concerns, incidents, and property conditions in detailed incident reports and daily activity logs for review and action by management.
- Controlled access to a high-volume warehouse facility by verifying employees, drivers, vendors, contractors, and visitors while enforcing established security procedures.
- Monitored incoming and outgoing trucks, trailers, vehicles, and deliveries to help prevent unauthorized access, theft, and security violations.
- Prepared detailed daily activity logs, vehicle records, visitor logs, and incident reports to maintain accurate security documentation.
Picker/Packer
5 Months- Accurately picked, scanned, and prepared customer orders while maintaining high productivity and attention to detail in a fast-paced warehouse environment.
- Maintained consistent attendance, reliability, and productivity in a physically demanding work environment.
- Adapted quickly to changing workloads, priorities, and operational procedures while maintaining quality and efficiency.
- Operated handheld scanners and warehouse technology to locate, verify, and process inventory efficiently.
Unarmed Security Officer
1 Year 1 Month- Monitored building entrances, exits, common areas, and secured access points to maintain a safe and secure environment for residents, guests, and staff.
- Conducted routine patrols throughout the building and parking areas to identify and address potential safety, security, or maintenance concerns.
- Controlled building access by verifying residents, guests, vendors, and contractors while enforcing established access procedures.
- Monitored security cameras and responded promptly to suspicious activity, safety concerns, and reported incidents.
Customer Service Agent
9 Months- Answered high-volume phone calls and responded to customer inquiries while prioritizing urgent requests and maintaining professionalism.
- Assisted customers with vehicle drop-offs, repair updates, appointments, and general questions while maintaining a positive customer experience.
- Coordinated repair appointments and communicated with customers regarding vehicle status, estimated completion dates, and next steps.
- Explained repair processes, paperwork, and required documentation to customers in a clear and easy-to-understand manner.
Education
High School Diploma
Skills
Professional Communication
Active Listening
Problem Solving
Complaint Resolution
Document Verification
Attention to Detail
Microsoft Office
Computer Proficiency
Access Control
Surveillance Monitoring
Security Patrols
Incident Reporting
Certification
CPR, Unarmed Level II Security License
Timeline
Unarmed Security Officer
Dsi Security
05.2026 - CurrentRead More
Picker/Packer
Amazon
03.2025 - 08.2025Read More
Unarmed Security Officer
Parrish Security
02.2024 - 03.2025Read More
Customer Service Agent
Caliber Collision
05.2023 - 02.2024Read More
Granger High School
High School Diploma
Read More