Heaven J. Ingram
Houston,TX
Summary
Detail-oriented Licensed Vocational Nurse with experience in medical-surgical, geriatric, obstetric, pediatric, and psychiatric care backed by a customer service background. Skilled in patient assessment, medication administration, and treatment planning while being a strong advocate for patient rights and providing culturally sensitive care. Seeking to apply clinical expertise and personal passion to contribute to a healthcare organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nurse Intern
Micheal E. Debakey Department Of Veteran Affairs
Houston , TX
05.2024 - 08.2024
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Administered medications and treatments in accordance with physician orders.
- Reduced risk of complications on the medical-surgical unit by closely monitoring vital signs and promptly addressing patient concerns.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
Nurse Intern
YMCA Childrens Academy at Texas Medical Center
Houston, Texas
05.2024 - 08.2024
- Conducted physical assessments of patients including measurements of height, weight, temperature, pulse rate, and blood pressure.
- Educated patients on health promotion and disease prevention topics.
- Monitored patient progress post-procedure or treatment plan implementation.
- Maintained accurate records of patient care services provided in accordance with established policies and procedures.
- Implemented creative problem solving techniques to address challenging behaviors.
- Facilitated communication between staff members to ensure smooth operations within the daycare setting.
Nurse Intern
HCA Houston Healthcare Southeast
Pasadena, TX
01.2024 - 05.2024
- Administered Medications and Treatments on the med-surgical unit in accordance to physician's orders
- Administered intravenous fluids and medications as ordered by physician.
- Performed focused assessments on patients in accordance to treatment plan.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
Nurse Intern
Kelsey Seybold Clinic At Rice Village
Houston, Tx
01.2024 - 05.2024
- Assessed maternal vital signs at regular intervals throughout labor process.
- Cared for high risk pregnancies utilizing specialized knowledge of obstetrical nursing practices.
- Instructed new parents on infant care techniques such as bathing, feeding, swaddling, and diapering.
- Provided comfort measures such as back rubs during contractions or offering words of encouragement throughout labor process.
- Assessed and documented physical condition of mothers and babies and assisted doctors in identifying and treating preeclampsia.
- Used skills and experience to promote outstanding patient care in labor and delivery department.
- Participated in unit-based performance improvement initiatives designed to enhance quality standards.
Nurse Intern
Harris Health System-LBJ Hospital
Houston , Tx
01.2024 - 05.2024
- Assisted in a variety of dermatological procedures, including biopsies, cryotherapy, and excisions, ensuring patient comfort and safety throughout.
- Performed pre-operative assessments prior to surgical procedures involving the skin.
- Prepared specimens for laboratory testing according to established protocols.
- Monitored vital signs of patients during treatments and post-treatment recovery periods.
- Administered injections for the treatment of various dermatological conditions.
- Provided patient education regarding skin care maintenance, sun protection, and disease prevention.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Provided patient care to individuals with acute and chronic gastrointestinal illnesses.
- Administered medications as prescribed by the physician for gastrointestinal diseases.
- Assisted physicians in diagnosing and treating gastrointestinal disorders.
- Responded quickly and effectively to emergent situations involving GI-related issues.
Nurse Intern
Cascades at San Jacinto
Pasedena , Tx
08.2023 - 12.2023
- Ensured the provision of empathetic support to geriatric patients in a nursing home environment, promoting their psychological, social, and spiritual wellness.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Administered medications and treatments in accordance with physician orders.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Collaborated with other healthcare professionals to ensure optimal health outcomes for all residents.
- Supported end-of-life decisions made by families regarding their loved ones' care.
Nurse Intern
Harris Health Ben Taub Smith Clinic
Houston , TX
08.2023 - 12.2023
- Administered prescribed medication and chemotherapy treatments in alignment with nursing standards.
- Performed venipuncture procedures as needed to draw blood samples or administer medications.
- Administered intravenous chemotherapy drugs according to established protocols.
- Communicated with physicians regarding any changes in a patient's condition or response to treatment.
- Assessed patients for signs and symptoms of chemotherapy toxicity, including nausea, vomiting, fatigue, and changes in vital signs.
- Assisted in maintenance of accurate records of all infusions administered and monitored patient outcomes.
- Provided guidance to family members on supporting patients throughout their treatment process.
Retail Sales Associate
CVS Pharmacy
Rosharon , TX
12.2021 - 07.2023
- Maintained NPS score of 50% or above while aiding in its continuous improvement
- Verified accuracy of medication labels before they were dispensed.
- Established and efficiently promoted services to customers while ensuring their satisfaction.
- Trained and ensured 95% or higher success rate of incoming associates.
- Assisted customers and pharmacy patients with shopping, inquiries, and daily store operations.
Remote Insurance Agent
Primerica
01.2023 - 06.2023
- Maintained accurate records of all insurance transactions using computer software systems.
- Provide information about products and services to new and existing appointments.
- Decreased client turnover rate by over 43% in satisfaction.
- Schedule appointments via Microsoft Excel.
- Performed troubleshooting, product conflict resolution, and concerns.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Front Desk Secretary
Elliott Chrysler Dodge Jeep Ram
Carthage , Texas
12.2021 - 06.2022
- Assisted with special projects or tasks related to departmental functions upon request.
- Served as a reliable liaison between the management team and employees, efficiently managing daily tasks such as email responses, meeting organization, and procurement of necessary materials.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Monitored and managed critical company deadlines and essential files.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Online Grocery Associate
Walmart Inc
Carthage , Texas
01.2020 - 12.2021
- Efficiently completed and dispensed incoming online orders in an organized and timely manner.
- Maintained NPS score of 90.5% or higher.
- Managed inventory levels to ensure availability of products for customers.
- Maintained accurate records of all orders placed through the website.
- Delivered exceptional customer service in person and virtually
- Resolved customer conflicts using emotional intelligence and maintained professionalism.
Education
Licensed Vocational Nurse - Nursing
Houston Community College
Houston, TX08.2024
High School Diploma -
Carthage High School
Carthage, TX05.2022
Skills
- 3 years of customer service
- 1 Year Skills Nursing
- Epic (EHR) System Literacy
- Meditech (EHR) System Literacy
- Medication Administration
- IV therapy
- Medical Equipment Operation
- Rehabilitation Assistance
- Care Plan Cultivation Support
- Wound Management
- Surgical Assistance
- Documentation and Record-Keeping
- Ethical and Legal Understanding
- Proficient Microsoft Office product usage (Excel; Powerpoint)
- Ability to Multitask
- Type 62 WPM
- POS System Operations
- Account Assistance
- High Level of Confidentiality and professionalism
- Project Management
- Organization and Time Management Skills
- Cultural Competency
- Mathematical literacy
- Continual Learning
Certification
- Licensed Vocational Nursing- August 2024
- First Aid/CPR Certified- April 2023
- Basic Life Support Certified- April 2023
Accomplishments
- Deans List at Houston Community College (2024)
- Nominee for Student Body President of Carthage High School (2022)
- 4x Academic All State of Texas (2019-2022)
References
References available upon request.
Timeline
Nurse Intern
Micheal E. Debakey Department Of Veteran Affairs
05.2024 - 08.2024
Nurse Intern
YMCA Childrens Academy at Texas Medical Center
05.2024 - 08.2024
Nurse Intern
HCA Houston Healthcare Southeast
01.2024 - 05.2024
Nurse Intern
Kelsey Seybold Clinic At Rice Village
01.2024 - 05.2024
Nurse Intern
Harris Health System-LBJ Hospital
01.2024 - 05.2024
Nurse Intern
Cascades at San Jacinto
08.2023 - 12.2023
Nurse Intern
Harris Health Ben Taub Smith Clinic
08.2023 - 12.2023
Remote Insurance Agent
Primerica
01.2023 - 06.2023
Retail Sales Associate
CVS Pharmacy
12.2021 - 07.2023
Front Desk Secretary
Elliott Chrysler Dodge Jeep Ram
12.2021 - 06.2022
Online Grocery Associate
Walmart Inc
01.2020 - 12.2021
Licensed Vocational Nurse - Nursing
Houston Community College
High School Diploma -
Carthage High School
- Licensed Vocational Nursing- August 2024
- First Aid/CPR Certified- April 2023
- Basic Life Support Certified- April 2023
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