Heaven Ingram
Nursing
Houston,TX
Summary
Dedicated, detail oriented, highly trained Licensed Vocational Nursing Student. With experience in medical-surgical, geriatric, obstetric, pediatric and psychiatric care and a background in customer service professions verifies career plasticity and adaptation.
Proficient in patient assessment, medication administration, and treatment planning. Strong advocate for patient rights and wellness, ensuring high standards of culturally sensitive care. Seeking to leverage clinical expertise and passion for nursing to contribute to the success of Health Care Organizations.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Nursing Intern
Micheal E.DeBakey Department Of Veteran Affairs
05.2024 - 08.2024
- Reduced risk of complications on the medical-surgical unit by closely monitoring vital signs, administering medications, and promptly addressing patient concerns.
- Gained hands-on experience with various areas of medication administration along side government officials.
- Improved quality of care with thorough documentation of patient conditions, treatments, and responses to interventions.
- Collaborated with interdisciplinary healthcare teams for optimal treatment plans and positive patient outcomes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Nursing Intern
HCA Houston Healthcare Southeast
01.2024 - 05.2024
- Improved patient outcomes in the medical-surgical department by implementing evidence-based nursing interventions and individualized care plans.
- Administered medications safely and accurately, adhering to hospital policies and procedures.
- Improved patient care on the medical surgical unit by conducting thorough focused assessments and assisting in the development of individualized nursing plans.
- Advocated for patients'' rights by maintaining confidentiality and privacy during all aspects of care provision..
Nursing Intern
Kelsey Seybold Clinic At Rice Village.
01.2024 - 05.2024
- Interacted with obstetric patients by phone, email, or online through patient-portal to provide information.
- Enhanced patient satisfaction by offering emotional support and education on prenatal health, labor, and postpartum care.
- Maintained a safe and sanitary environment for patients, adhering to strict infection control protocols.
Nursing Intern
Harris Health Lyndon B. Johnson Hospital
01.2024 - 05.2024
- Improved patient care by providing assistance with specialized dermatological treatments and procedures.
- Provided comprehensive care for patients with a variety of skin conditions, including acne, eczema, psoriasis, and skin cancer.
- Increased patient adherence to treatment regimens through clear communication and education.
- Educated patients on preventative measures and proper skincare routines to improve overall skin health.
- Assisted in various dermatologic surgeries, ensuring optimal outcomes and quick recovery times.
- Implemented infection control measures within the clinic setting, promoting a safe environment for both patients and staff members alike.
Nursing Intern
Cascades At San Jacinto
08.2023 - 12.2023
- Assisted residents with daily living activities, promoting their independence and wellbeing at a long-term care facility.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Reduced patient falls risk by implementing safety measures such as bed alarms, non-slip footwear, and frequent monitoring of high-risk individuals.
Nursing Intern
Harris Health Smith Clinic
08.2023 - 12.2023
- Administered chemotherapy, pain medications and other medicines based on physician orders and patient requirements.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Supported research efforts within the radiation oncology field by assisting with data collection and analysis on various projects, contributing to advancements in cancer treatment options.
- Ensured accurate radiation dosages through meticulous calculations and adjustments of oncology equipment settings.
Retail sales associate
Cvs Pharmacy
12.2021 - 07.2023
- Aid in maintaining NPS (net promoter score) score of 50% or above
- Established care and promoted services to customers efficiently and effectively
- Responsible for training incoming associates, and ensuring trainee success rate is 85% or above
- Helped front store customers, and pharmacy patients while shopping, answer questions and assist in daily store operations.
Remote Insurance Agent
Primerica
01.2023 - 06.2023
- Provide information about products and services to new and existing appointments
- Prevent turnover rate of over 43.09% in client satisfaction
- Schedule appointments VIA Microsoft excel
- Performed troubleshooting, product conflict resolution and concerns.
Front desk secretary
Elliott Chrysler Dodge Jeep Ram
12.2021 - 06.2022
- Transfer and direct 80 incoming client calls or more to correct branch placement
- Established aid to management team manage daily tasks by responding to emails, organizing meetings, and ordering proper materials needed
- Keep track of important company deadlines and essential files.
Online grocery associate
Walmart Inc
01.2020 - 12.2021
- Ensure incoming online orders are completed and dispensed in organized and timely manner
- Provide customer service in person and virtually
- Aid in maintaining NPS (net promoter score) score of 55.5% or above
- Resolve customer conflict using emotional intelligence while maintaining professionalism.
Education
Nursing
Houston Community College
Houston, TX08.2024
High School Diploma -
Carthage High School
Carthage, TX05.2022
Skills
- 3 years of customer service
- 1 year Skills Nursing Experience
- 1 year Specialty Nursing Experience
- Epic (EHR) system literacy
- Meditech (EHR) system literacy
- Documentation and Record-keeping
- Proficient Microsoft office product usage (Excel; Powerpoint)
- Nursing Workflow
- Ability to multitask
- Customer service expertise
- Team Building and Collaboration
- Type 62 WPM
- POS System Operations
- Account Assistance
- Ceridian Dayforce experience
- High level of confidentiality and professionalism
- Project management
- Organization and time management skills
- Mathematical literacy
- Ceridian Dayforce experience
- High level of confidentiality and professionalism
- Project management
- Organization and time management skills
- Mathematical literacy
Certification
- First Aid/CPR Certified- April 2023
- Basic Life Support Certified- April 2023
Timeline
Nursing Intern
Micheal E.DeBakey Department Of Veteran Affairs
05.2024 - 08.2024
Nursing Intern
HCA Houston Healthcare Southeast
01.2024 - 05.2024
Nursing Intern
Kelsey Seybold Clinic At Rice Village.
01.2024 - 05.2024
Nursing Intern
Harris Health Lyndon B. Johnson Hospital
01.2024 - 05.2024
Nursing Intern
Cascades At San Jacinto
08.2023 - 12.2023
Nursing Intern
Harris Health Smith Clinic
08.2023 - 12.2023
Remote Insurance Agent
Primerica
01.2023 - 06.2023
Retail sales associate
Cvs Pharmacy
12.2021 - 07.2023
Front desk secretary
Elliott Chrysler Dodge Jeep Ram
12.2021 - 06.2022
Online grocery associate
Walmart Inc
01.2020 - 12.2021
Nursing
Houston Community College
High School Diploma -
Carthage High School
- First Aid/CPR Certified- April 2023
- Basic Life Support Certified- April 2023
- Licensed Insurance agent - January 2023
Accomplishments
Nominee for Student Body President of Carthage High School (2022)
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