Open To Work
Melissa Ferrell
Novant Healthcare
High Point,NC
Registered Medical Assistant seeking a rewarding position where my education, leadership skills and customer service experience can provide excellent patient care and support the facility as a whole.
14
years of professional experience
1
Certification
Work History
Certified Nursing Assistant
8 Months
Novant Healthcare - Thomasville, NC | 11.2023 - 07.2024
- Provided compassionate care to patients, ensuring comfort and well-being during daily activities.
- Assisted nursing staff with patient assessments and documentation using electronic health record systems.
- Monitored vital signs, reporting changes to healthcare team for timely interventions.
- Educated patients and families on care plans, enhancing understanding of health management.
Registered Medical Assistant (RMA)
10 Months
Oak Street Health - High Point, NC | 11.2022 - 09.2023
- Certified Phlebotomist
- Provide Excellent Patient Care
- Rooming Patient
- Strong Problem Skills
- Complete tasks in a timely manner
- Team Player
- Schedule and manage appointment
- Chart prep
- Perform EKG'S
- Experience working with telemedicine
Medical Assistant Front and Back Office
4 Years 7 Months
Triad Adult and Pediatric Medicine - High Point, NC | 04.2018 - 11.2022
- Administered injections
- Obtained and recorded vital signs
- Assisted with performing patient check in & check out
- Gathered documents for patient's chart
- Documented patient records for provider in EHR (All Scripts)
- Performed basic lab tests such as INR checks and glucose checks
- Performed EKG's
- Gained knowledge and experience performing Prior Authorizations for patients
- Contracted patients to verify appointments
- Called in prescription refills
- Provided patient education on various tests, procedures and medications
Retail Salesperson/ Lead
5 Months
Aramark (Starbucks) - High Point, NC | 10.2016 - 03.2017
- Promoted to lead a team of six employees in operations and processes
- Performed cash handling with accuracy, safety and security
- Managed supplies and inventory
- Responsible for opening duties involving set up and ensuring cleanliness and order
- Greeted customers, answered questions and accurately inputted their order
- Maintained clean environment for customer satisfaction
Family Caregiver
6 Years 6 Months
Self-Employed | 03.2010 - 09.2016
- Managed medication administration
- Assisted with ADLs
- Observed patient's condition for any changes
- Provided empathetic companionship
- Prepared meals for nutritional needs
- Kept room clean and sanitized
Education
A.A.S. - Health Science
ECPI University - Greensboro, NC
05.2018
Skills
EKG (3 years)
Thoughtful problem solving
Great interpersonal skills
Patient Care (4 years)
Venipuncture (3 years)
Courteous customer service
Works cohesively with a team
RETAIL SALES (3 years)
Certification
- NRCMA
- First Aid Certification
- RMA
- Certified Medical Assistant
- CCMA Certification
- CPR Certification
Languages
English
Full Professional
Timeline
Certified Nursing Assistant
Novant Healthcare
11.2023 - 07.2024Read more
Registered Medical Assistant (RMA)
Oak Street Health
11.2022 - 09.2023Read more
Medical Assistant Front and Back Office
Triad Adult and Pediatric Medicine
04.2018 - 11.2022Read more
Retail Salesperson/ Lead
Aramark (Starbucks)
10.2016 - 03.2017Read more
Family Caregiver
Self-Employed
03.2010 - 09.2016Read more
ECPI University - A.A.S., Health Science
Read more