Dedicated administrative professional with successful experience in various fast-paced environments. Hardworking team player with expertise in completing various clerical tasks, offering staff support, and maintaining excellent customer interaction records.
Trained and supervised new workers for the California Statewide Special Election within tight deadlines. Managed, transported and set up equipment safely to offsite locations. Developed and managed inventory supply lists and equipment. Oversaw accuracy testing and maintenance of voting units through continued surveillance.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data. Known for delivering friendly service and enhancing client satisfaction while multi-tasking. Distributed ballots to voters and answered questions concerning voting procedures. Proven ability to learn quickly and adapt to new situations when transferred to different department. Made over 100 calls to inform and follow-up with voters to ensure their votes would count. Demonstrated strong organizational and time management skills while managing multiple projects.
Organized and tracked membership sales data, trained and motivated sales staff on membership, ensuring planned sales goals were met, explained services, prepped and washed exterior of cars, and resolved customer complaints. Starred in Commercial ads (photo and video) serving as the spokesperson for the business
Answered an average of 50 calls per day to assist customers with resolving complaints, answering questions about basic banking services, helping customers protect their accounts, reversing transactions and reissuing compromised credit and bank cards.
Responsibilities included entering data into a computer, filing records, answering an average of 40 telephone calls per day, relaying messages, and scheduling/confirming appointments.