Misti Corbett
Henderson,NV
Summary
Dynamic Office Leader at Platinum Dental Services with a proven track record in team management and operational efficiency. Enhanced patient satisfaction through effective issue resolution and strategic planning, achieving revenue goals while maintaining budgetary compliance. Skilled in data confidentiality and fostering team collaboration, ensuring high-quality care and streamlined processes.
Overview
26
26
years of professional experience
Work History
Office Leader
Platinum Dental Services
Henderson, NV
05.2025 - Current
- Managed daily operations for optimal productivity and staff satisfaction.
- Developed and executed successful office policies to maintain a positive work environment.
- Maintained high levels of patient satisfaction by addressing inquiries promptly and professionally.
- Supervised office staff, providing guidance, training, and performance evaluations for continuous improvement.
- Coordinated events and meetings, ensuring smooth logistics and satisfied attendees.
- Enhanced team collaboration, employing effective communication strategies and tools.
- Reduced overhead costs with thorough budget analysis and strategic financial planning.
- Trained and supervised employees on office policies and procedures.
Notary Signing Agent
Sef Employed
Nevada
03.2024 - Current
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Facilitated seamless real estate transactions by accurately executing all necessary documents, including deeds, mortgage notes, and affidavits.
Account Manager
Encore Management Services
Henderson, NV
09.2022 - 12.2023
- Provide effective assistance for specific aspects of business operation.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
- Managed approximately 35 incoming calls daily, processed requests and relayed messages to appropriate personnel.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
Dental Office Manager
Dr. Susan Schmutz Smith DDS
Las Vegas, NV
01.2003 - 07.2022
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Supervised and led team of dental hygienists and support staff of 15.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Mentored office employees on proper administrative procedures and how to use programs such as Eaglesoft, keeping operations consistent and efficient for maximum performance.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Assigned to lead assistant, for several years, while continuing to oversee front office operations.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
Surgery Scheduling Coordinator
Dr. Joseph Schmutz, DDS
Henderson, NV
08.1999 - 01.2003
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Improved patient outcomes by providing precise surgical assistance during various procedures.
- Assisted dentists in performing complex procedures, ensuring efficient and high-quality care for patients.
- Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
Education
Certificate of Medical Assisting - Medical Assisting
Median School of Allied Health Careers
Pittsburgh, PA11.1992
Skills
- Team Management
- Staff development
- Clear oral/written communication
- Calendar Management
- Workload Management
- Troubleshooting and Assistance
- Team Collaboration
- Clinical Lead Assistant
- Issue Resolution
- Acquisition and Retention Strategies
Additional Information
I love to workout, hike, run and other outdoor activities. Spending time with my family and traveling are what makes me the most happy!
I volunteer with American Cancer Society, American Heart Association and TeamSmile.
Timeline
Office Leader
Platinum Dental Services
05.2025 - Current
Notary Signing Agent
Sef Employed
03.2024 - Current
Account Manager
Encore Management Services
09.2022 - 12.2023
Dental Office Manager
Dr. Susan Schmutz Smith DDS
01.2003 - 07.2022
Surgery Scheduling Coordinator
Dr. Joseph Schmutz, DDS
08.1999 - 01.2003
Certificate of Medical Assisting - Medical Assisting
Median School of Allied Health Careers