Hi, I’m
Heaven Williams
Miami,FL
If you're going to lead, lead.
Linda Cliatt-Wayman
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
years of professional experience
Work History
Overtown Youth CenterMiami, FL
Lead Coordinator
02.2023 - Current
Job overview
- Support in oversight of programming for female students K-12 participating in gender-specific activities, and/or summer programming activities
- Oversee and lead camp programming during the summer
- Support the Program Manager(s) with coaching, supervision, and guidance of the program team
- Supervise teachers and enrichment staff as needed
- Assist with the development of program schedules and staff rotations
- Assist in the enhancement of gender-specific curriculum
- Assist with the training of new hires and continuing education of existing staff
- Facilitate staff communications and offer coaching and support
- Serve as a resource for staff for problem-solving and crisis intervention
AmazonMemphis, TN
Executive Assistant
11.2021 - 02.2023
Job overview
- Implemented instructional technology support using various tools for teaching and learning.
- Locating barriers, providing feedback, and evaluating.
- Exceptional knowledge of training processes and problem solve.
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
- Tracked and improved metrics
Youth VillagesMemphis, TN
Transportation Specialist
10.2020 - 10.2021
Job overview
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Assisted in employee recruitment, hiring and interview processes.
- Assisted with support services and coordinated activities and youth programming.
- Transported youth to locally and state to state.
Childrens HarborPembroke Pines, FL
Houseparent
03.2020 - 09.2020
Job overview
- Multitasking and time management
- Assisted with team building initiatives and overall support for maintenance of organizational culture and youth morale.
- Schedule management
- Coordinated activities and ordered supplies to keep home properly maintained.
- Developing, training, and mentoring.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
Safe Future LLCMiami, FL
Behavioral Heal Technician
12.2019 - 03.2020
Job overview
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
Chysalis Behavioral HealthFort Lauderdale, FL
Assistant Counselor
01.2019 - 06.2019
Job overview
- Maintained comprehensive client files according to program standards and physician requests.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Henderson Behavioral HealthLauderhill, FL
Residential Treatment Specialist
09.2017 - 06.2018
Job overview
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
The Marome AgencyWilton Manors, FL
Marketing Intern
04.2016 - 06.2016
Job overview
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Prepared social media posts and videos with eye for viral content strategies.
- Helped plan and execute private, company, and client events.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Built and maintained relationships with relevant media outlets and journalists.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Maintained and updated media contact lists and databases for ease of access.
Education
Broward CollegeFort Lauderdale, FL
Associate of Arts from Psychology
08.2022
University Overview
- Caribbean Student Association Member
- African Student Association Member
- Completed continuing education in Diversity & Exceptionalities for Education
- Completed continuing education in Eduction Technology
Atlantic Technical CollegePompano Beach, FL
Certification from Psychiatric Technology
06.2017
University Overview
- DCF certifications
- CPR/ AED Certified
- CPI/ Restraint Certified
Skills
- Problem Solving
- Quality Assessment
- Critical Thinking
- Team Building
- Organizational Communication
- Data Entry (Google Docs & Microsoft Office)
- Training and Development
- Tracking & reporting feedback
- Leading Groups
- Calender Management (Calendly & Outlook)
- Instructional Plan Development
- Curriculum Implementation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Coordinator
Overtown Youth Center
02.2023 - Current
Executive Assistant
Amazon
11.2021 - 02.2023
Transportation Specialist
Youth Villages
10.2020 - 10.2021
Houseparent
Childrens Harbor
03.2020 - 09.2020
Behavioral Heal Technician
Safe Future LLC
12.2019 - 03.2020
Assistant Counselor
Chysalis Behavioral Health
01.2019 - 06.2019
Residential Treatment Specialist
Henderson Behavioral Health
09.2017 - 06.2018
Marketing Intern
The Marome Agency
04.2016 - 06.2016
Broward College
Associate of Arts from Psychology
Atlantic Technical College
Certification from Psychiatric Technology
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