Michael Reinhardt
Tomball,Texas
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
13
13
years of professional experience
Work History
Lead Coordinator
THE CHILL BROTHERS, LLC AIR CONDITIONING
02.2021 - 10.2023
- Professional & warm demeanor with a 'go-getter' attitude on sales calls, within the office & among my professional peers
- Outgoing personality with strong analytical, customer service, and creative problem solving skills
- Experience working both within a team and as a team leader with as much a 2 subordinates
- Ability to manage multiple tasks in a pressured sales environment
- Driven by goals set by management as well as professional growth goals set for myself
- Keeping an exceptionally detailed log of calls to customers, schedule of field employees & running reports for improvement protocols
- Managed all online sales and worked closely with the marketing team to generate more authentic leads
- In order to meet both customer needs & business demands, I developed my own daily task management system.
Outside Processing Coordinator
HOWCO METALS MANAGEMENT
10.2015 - 10.2020
- Coordinate with the outside vendor and sales team to ensure an on time delivery to our customer.
- Enhanced processing efficiency by streamlining workflows and implementing new software tools.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
Sales Coordinator
HOWCO METALS MANAGEMENT
10.2014 - 10.2015
- Contact outside vendors for lead times and provide documentation needed to preform work
- (Including PO's, MTR's, and Material specs as needed.); Track all orders to ensure on time deliveries
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
Customer Service Specialist
HOWCO METALS MANAGEMENT
03.2013 - 10.2014
- Possess knowledge of material, customer requirements and sales order structure.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Material Handler
HOWCO METALS MANAGEMENT
08.2012 - 02.2013
Production Manager for Residential
DIVERSIFIED THERMAL INC
06.2010 - 07.2012
Education
General Studies -
SAM HOUSTON STATE UNIVERSITY
Huntsville, Texas05.2003
Skills
- Communication
- Team Oriented
- Time management
- Computer Literacy
- Leadership
- Problem Solving
- Motivated
- Personable
Accomplishments
Eagle Scout, Boy Scout Troop 1987, April 1999
Timeline
Lead Coordinator
THE CHILL BROTHERS, LLC AIR CONDITIONING
02.2021 - 10.2023
Outside Processing Coordinator
HOWCO METALS MANAGEMENT
10.2015 - 10.2020
Sales Coordinator
HOWCO METALS MANAGEMENT
10.2014 - 10.2015
Customer Service Specialist
HOWCO METALS MANAGEMENT
03.2013 - 10.2014
Material Handler
HOWCO METALS MANAGEMENT
08.2012 - 02.2013
Production Manager for Residential
DIVERSIFIED THERMAL INC
06.2010 - 07.2012
General Studies -
SAM HOUSTON STATE UNIVERSITY
References
READILY AVAILABLE UPON REQUEST
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