Heavony Lowe
Vancouver
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Casino Hostess
Lucky Dueces
Duson
05.2024 - 04.2025
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Checked identification of customers prior to serving alcoholic beverages.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
- Provided a variety of customer service functions including answering questions, resolving complaints, and responding to inquiries.
- Supervised gaming tables and surrounding areas to enforce operational policies.
Facilities Dispatch
Multnomah County
Portland
01.2022 - 12.2025
- Ascertained severity of calls to prioritize the work schedules of vendors and trades.
- Determined personal and equipment needed to fill work orders.
- Wrote building and equipment maintenance plans.
- Generated, reviewed, and tracked work orders to ensure timely completion and accurate recording.
- Coordinated daily, weekly, and monthly schedules for assigned trades.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Customer Service Rep/Dispatch
Directline Tele Response
Berkeley
01.2016 - 12.2021
- Received, and prioritized 100-150 calls daily and provided high quality customer service to customers over the phone by answering questions, taking messages, and providing general information.
- Relayed information through scripted messages to and from lawyers, highway patrol, and hospital personnel.
- Gathered payments from clients through a HIPPA compliant process, then utilized a computer management system to ensure completion of payments.
- Utilized communication skills to gather customer's needs and information and accurately dispatch information.
- Prepared schedules, and communicated information through Google documents, calendars and excel.
Delivery Driver
Urbana
San Francisco
01.2016 - 12.2016
- Loaded, transported, and delivered 20-25 orders daily in a safe and timely manner, by adhering to assigned routes and following time schedules.
- Reviewed orders before and after delivery to ensure that orders were complete, and that the customer was satisfied.
- Interfaced with customers greeting them through a friendly manner and handled cash and transactions after delivery.
Operations Supervisor
General Logistics Systems
Benicia
01.2007 - 12.2016
- Began as a dispatch and was promoted to Operations Supervisor within 8 months of position.
- Supervised 4-5 dispatchers on logistics through communication on phone, computer, and radio on overnight shifts.
- Ensured that dispatchers were answering calls in a time efficient and performance compliance manner, by assigning tasks and coaching dispatchers through calls.
- Completed daily and weekly auditing, to track all hours completed by drivers then submit driver reports to payroll department.
- Managed end-of-day wrap up to track completed routes by drivers and ensured that all packages were delivered, then prepared an organized schedule of tasks for the morning shift.
Education
GED -
Ulysses S. Grant Senior High School
Skills
- Dispatch/Message Center
- Data Entry
- Maintaining Digital Records
- Quality Control
- Managing High Volume of Phone Calls
- Interacting with Computer/Phone Systems
- Scheduling/Calendaring
- Communicating with Customers
- High Attention to Detail
- Live Support
- Microsoft Office
- Google Docs
- Google Calendars
- Radio
- HIPAA
- Logistics
- Microsoft Powerpoint
- Administrative Experience
- Office Management
- Microsoft Word
- Microsoft Outlook
- Typing
- Payroll
- Microsoft Excel
- Customer service
- Conflict management
- Driving
- Cash handling
- Quality assurance
- Laboratory experience
- Filing
- Organizational skills
- Accounts payable
- Accounts receivable
- Personal assistant experience
- Front desk
- Computer networking
- IT
- Communication skills
- Caregiving
- Executive administrative support
- Research
- Sales
- Customer support
- Call center
- Technical support
- Help desk
- Salesforce
- Guest relations
- Work order management
- Conflict resolution
- Team collaboration
- Attention to detail
- Data entry
- Time management
- Multitasking capacity
Certification
Driver's License, 12/20, Present
Timeline
Casino Hostess
Lucky Dueces
05.2024 - 04.2025
Facilities Dispatch
Multnomah County
01.2022 - 12.2025
Customer Service Rep/Dispatch
Directline Tele Response
01.2016 - 12.2021
Delivery Driver
Urbana
01.2016 - 12.2016
Operations Supervisor
General Logistics Systems
01.2007 - 12.2016
GED -
Ulysses S. Grant Senior High School
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