KAYLA JACKSON
Phoenix,AZ
Overview
5
5
years of professional experience
1
1
Certification
Work History
Boutique Coffee Specialist
Nespresso
Phoenix, AZ
10.2024 - Current
- Educate customers on coffee origins, flavor profiles, and product features to enhance their selections.
- Drive sales through personalized recommendations and approachable product knowledge.
- Maintain boutique standards with clean, organized displays and well-stocked inventory.
- Perform opening and closing duties, including cash handling and store readiness.
- Support new team members through training and sharing best practices.
Barista
Starbucks
Los Angeles, California
04.2021 - 05.2024
- Prepared high-quality coffee and espresso beverages for customers.
- Supported store operations by executing opening and closing duties, inventory management, and merchandising.
- Trained new baristas on beverage preparation and customer service standards.
- Fostered a welcoming atmosphere through friendly customer interactions.
Marketing & Social Media Intern
Major League Baseball
Remote, US
02.2020 - 11.2020
- Assisted in managing social media accounts across various platforms.
- Collaborated with marketing team to develop online campaigns and strategies.
- Monitored and analyzed platform performance using analytics tools to optimize campaigns.
- Supported product launches and special events by developing creative social strategies.
Education
Bachelor's Degree - Journalism & Mass Communications
Arizona State University
Downtown Phoenix05-2026
High School Diploma -
Culver City High School
Culver City, CA06.2022
Skills
- Customer Service
- Communication Skills
- Collaboration
- Attention to Detail
- Time Management
- Social Media Management
- New Hire Training
- Food & Beverage Service
- Team collaboration
- Sales strategies
Certification
- CPR Certified
- Food Handlers Card & Food Safety Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Boutique Coffee Specialist
Nespresso
10.2024 - Current
Barista
Starbucks
04.2021 - 05.2024
Marketing & Social Media Intern
Major League Baseball
02.2020 - 11.2020
Bachelor's Degree - Journalism & Mass Communications
Arizona State University
High School Diploma -
Culver City High School