Reina Reyes

• Provide personalized advice to customers on Nespresso products—including coffee, machines, and accessories—ensuring an excellent customer experience.
• Achieve and contribute to sales targets, driving overall sales performance for the boutique.
• Leverage in-depth product knowledge of various Nespresso coffee flavors and brewing methods to inform customer decisions.
• Maintain boutique cleanliness and organization, ensuring products are attractively displayed.
• Support special events and promotions, enhancing customer engagement and brand visibility.
• Participate in team briefings, meetings, and on-the-job coaching to continuously improve service standards.
• Contribute to inventory management,including stock control and cash handling.

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• Delivered premium service by assisting customers in designing and personalizing products such as sneakers, apparel, and accessories.
• Identified customer personalization needs, scheduled design appointments, and followed up on orders.
• Utilized Photoshop and Illustrator to bring customer design visions to life.
• Built customer loyalty through excellent service and product knowledge.
• Experienced in managing events with 100+ attendees.
• Successfully led large-scale, time-sensitive bulk orders for high-profile clients, including Golf Le Fleur, Netflix, Glow Recipe, and JP Morgan.

Sales Associate

• Provided exceptional customer service with a friendly demeanor, anticipating customer needs and adhering to service standards.
• Trained new associates in essential customer service skills, enhancing team performance.
• Assisted in visual merchandising efforts to effectively showcase products and drive sales.
• Adapted to a fast-paced environment by supporting multiple departments, including stockroom, customization, and sales.

• Strong communicator, skilled in utilizing technology.
• Assisted customers with product selection, sizing and styling.
• Ticketed, arranged and displayed merchandise to promote sales.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Recommended, selected and located merchandise based on customer desires.