Heavyn Lake
Camden,DE
Summary
Proven professional with a track record of enhancing service quality at Cecile Boutique through innovative techniques and strong client relationships. Skilled in fashion trend awareness and customer service, demonstrating professionalism and a commitment to continuing education. Achieved significant contributions to team goals and revenue growth, embodying adaptability and etiquette in diverse roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Stylist
Cecile Boutique
Newark, DE
12.2022 - Current
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to store revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of prom dress types and designers, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the store's reputation for professionalism.
Home Health Aide
Tailored Care
Dover, DE
06.2023 - 09.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
Crew Member
Planet Fitness
Dover, DE
04.2021 - 08.2022
- Worked front counter, on the floor, locker rooms, and other areas.
- Assisted new guests, new members, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple members simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with membership guidelines to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member
Auntie Anne's Pretzels
Camden, DE
03.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
Education
Bachelor of Science - Healthcare Behavioral Science
University of Delaware
Newark, DE05.2026
High School Diploma -
Polytechnic High School
Woodside, DE05.2021
Skills
- Adaptable to change
- Fashion Trend Awareness
- Professionalism and Etiquette
- Continuing Education Commitment
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Phlebotomy
- CPR
Certification
- CCMA - Certified Clinical Medical Assistant
- American Heart Association CPR certified
Clinical Hours
40 hour clinical experience on Geriatric floor at Christiana care Hospital
80 hour clinical experience on pediatric recovery floor at Nemours Hospital
64 hour clinical nursing experience on Medsurg floor at Christiana hospital
I have been in three clinical courses at the University of delaware, in addition to the hospital experience above, that included weekly hands on skills training to prepare us for in person clinical experience.
Timeline
Home Health Aide
Tailored Care
06.2023 - 09.2023
Senior Stylist
Cecile Boutique
12.2022 - Current
Crew Member
Planet Fitness
04.2021 - 08.2022
Crew Member
Auntie Anne's Pretzels
03.2020 - 04.2021
Bachelor of Science - Healthcare Behavioral Science
University of Delaware
High School Diploma -
Polytechnic High School