Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Heba Aboufaraj

Heba Aboufaraj

San Francisco,CA

Summary

I have developed strong customer service and administrative skills in fast-paced, client-focused environment. I thrive in communication, organization, and managing multiple tasks simultaneously. I am seeking to transition to new field where these skills can be effectively utilized and further developed.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist/Retail Store Manager

Fitness SF
02.2023 - Current
  • Greeted members at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed phone calls while taking care of members needs.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Completed routine store inventories.
  • Submitted orders for new inventory.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized store displays and appearance via strategic merchandising.

Soccer Coach

Girls Leading Goals
06.2021 - 08.2024
  • Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Adopted soccer strategies and tactics to maximize team potential.
  • Maintained player safety through careful practice and game supervision.
  • Engaged parents, players and staff to maintain open, constructive communications.
  • Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.

Education

Biology

San Francisco State University
San Francisco, CA

Skills

  • Customer Service Expertise
  • Proficient in Multi-Tasking
  • Attention to detail
  • Goal-Oriented Individual
  • Retail Management
  • Consistently Reliable
  • Problem-solving skills
  • Time management
  • Professional Telephone Communication

Languages

English
Native or Bilingual
Arabic
Full Professional
Spanish
Limited Working

Timeline

Front Desk Receptionist/Retail Store Manager

Fitness SF
02.2023 - Current

Soccer Coach

Girls Leading Goals
06.2021 - 08.2024

Biology

San Francisco State University

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