Jazmyn Brittingham

• Acted as first point of contact and set appointments for prospective clients.
• Handled complaints and questions, and re-directed calls to other team members.
• Answered phone calls and answered questions from potential customers.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Made average of 90 outbound and inbound calls per day.
• Abide by HIPPA policy

• Set up new customer accounts and updated existing profiles with latest information.
• Adhered to standards of quality and service as well as all compliance requirements.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Reconciled customer accounts and identified discrepancies for further investigation.
• Trained new employees on customer service, money handling and organizing strategies.
• Managed approximately 30 incoming calls, emails and faxes per day from customers

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

• Lead AmeriCorps members who provide academic and social-emotional support to students in under-resourced schools
• Collaborate with school administrators and community partners, develop curriculum, and check in with team members regularly to ensure program success
• Provided the opportunity to form relationships with students and help them reach their potential
• Organized and led mentoring and tutoring sessions for at-risk youth in inner-city schools
• Designed and implemented community service projects to address social issues in local neighborhoods
• Assessed student progress and provided individualized support to help them achieve their personal and academic goals
• Managed schedules, accepted time off requests and found coverage for short shifts.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Monitored progress and documented patient health status changes to keep care team updated.
• Worked alongside healthcare providers and insurance companies to meet patients needs and

give them the right medical care providing emotional support to patients and their families while helping them understand the healthcare system.

• Provided empathetic and compassionate advocacy for patients to address their needs, concerns,

and goals within the healthcare system.

• Managed high call volume in a fast-paced environment, consistently meeting or exceeding service level expectations
• Delivered exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving issues to ensure customer satisfaction
• Developed positive relationships with customers by providing knowledgeable and personalized assistance, resulting in increased customer loyalty
• Utilized active listening and problem-solving skills to effectively navigate challenging customer interactions and de-escalate sensitive situations

• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Counted money in drawers at beginning and end of each shift.
• Answered product questions using knowledge of sales and store promotions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Utilized POS system to handle customer cash and credit card transactions.