Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

HEBA MOHSEN

Avenel

Summary

Dedicated social worker with a proven track record of delivering exceptional care and implementing effective interventions tailored to individual needs. Proficient in leveraging diverse resources to support vulnerable populations while fostering strong rapport with individuals from various backgrounds. Equipped with robust problem-solving abilities, a commitment to continuous learning, and outstanding communication skills. Prepared to embrace new challenges and contribute to organizational goals with unwavering dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Care Manager

Coordinated Family Care Of Middlesex County
10.2023 - Current
  • Create and oversee personalized care plans for young individuals with behavioral, emotional, or developmental challenges, making sure that services are in harmony with their strengths and objectives.
  • Facilitate meetings with multidisciplinary teams, families, service providers, and community partners to enhance integrated care and wraparound planning.
  • Conduct home visits and assessments to gauge progress, recognize emerging needs, and modify care strategies as necessary.
  • Document progress of cases and the results of services in accordance with agency and state regulations, ensuring that records are accurate and up-to-date.

Server

Olive Garden
04.2017 - Current
  • Regularly exceed company performance standards by continuously providing high level customer experiences
  • Assisted with training of new staff members.
  • Promote daily, weekly and monthly restaurant promotions to achieve sales and financial objectives
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.

Intern

Coordinated Family Care Of Middlesex County
05.2025 - 08.2025
  • Perform quality assurance calls to guarantee that youth and families obtain consistent, high-quality care and support.
  • Conduct Wraparound Fidelity Assessments (WFI) by collecting input from care managers, youth, families, and providers to evaluate the effectiveness of services.
  • Examine and monitor youth incident reports (UIRs) to detect patterns, guarantee adherence, and suggest enhancements to safety measures.
  • Oversee and sustain Power BI reports and dashboards, guaranteeing precise data visualization for performance tracking and trend assessment.

Case Manager Streetoutreach/PATH

Catholic Charities DOM
01.2022 - 10.2023
  • Evaluating clients' progress periodically and making adjustments as needed to improve outcomes
  • Maintained clients' records by reviewing case notes and logging events and progress.
  • Implemented case management plans, provided assessments, and offered counseling and support.
  • Collaborated closely with treatment teams to appropriately coordinate client care services.

Transportation Security Officer

Transportation Security Administration
10.2019 - 10.2021
  • Provide security and protection of air travelers, airports and aircrafts in a courteous and professional manner
  • Operate various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, in addition to preventing those objects from being transported onto the aircrafts
  • Regularly control and monitor all terminal entry and exit points and maintain focus and awareness in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices
  • Monitored flow of passengers through screening checkpoints to facilitate orderly and efficient processing of passengers.

Youth Development Specialist

South Bronx Charter
01.2017 - 03.2018
  • Established and maintained up-to-date knowledge and successful working relationships with local community resources.
  • Planned and conducted activities for program participants based on observed needs of individual children and youth.
  • Strengthened life skills by role modeling and instilling positive attitudes and behaviors.
  • Utilized diverse interventions and counseling methods to model coping skills.

Internship Student

Jersey State Prison
01.2018 - 01.2018
  • Participated in client meetings and team discussions and offered feedback.
  • Attended multiple court hearings and panel boards with Correctional Officers, Unit Leaders, and Inmates
  • Responsible for recording notes and sharing key deliverables across units
  • Managed several databases and inputted information, data, and records.

Youth Program Coordinator

Perth Amboy School District
01.2015 - 02.2016
  • Planned and coordinated daily youth volunteering activities
  • Provided counseling services to school students
  • Conducted community workshops to promote different programs and educate public on available services
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Bachelor Of Arts (B.A.) - Psychology

Saint Peter's University
Jersey City, NJ
07.2019

Master of Social Work - Social Work

Chamberlain University
05-2026

Skills

  • Youth Guidance
  • Case Planning and Management
  • Program Planning
  • Active Listening
  • Program Coordination
  • Data Entry
  • Case assessments
  • Quality improvement

LANGUAGES

Arabic Fluent

Timeline

Intern

Coordinated Family Care Of Middlesex County
05.2025 - 08.2025

Care Manager

Coordinated Family Care Of Middlesex County
10.2023 - Current

Case Manager Streetoutreach/PATH

Catholic Charities DOM
01.2022 - 10.2023

Transportation Security Officer

Transportation Security Administration
10.2019 - 10.2021

Internship Student

Jersey State Prison
01.2018 - 01.2018

Server

Olive Garden
04.2017 - Current

Youth Development Specialist

South Bronx Charter
01.2017 - 03.2018

Youth Program Coordinator

Perth Amboy School District
01.2015 - 02.2016

Bachelor Of Arts (B.A.) - Psychology

Saint Peter's University

Master of Social Work - Social Work

Chamberlain University

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