Heba Nasr
Marianna,MI
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Writer
American Cancer Society, ACS
2023.10 - Current
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
Technical Writer
Hewlett Packard, HP
2021.06 - 2023.08
- Developed 100+ online tutorials and web-based training materials for software products.
- Edited and proofread legacy technical documents for accuracy and consistency.
- Worked closely with 10+ software engineers, product managers, and other departments to determine accuracy and completeness of technical documentation.
- Trained junior Technical Writer to complete tasks.
- Created new Information Architecture for articles on online knowledge base.
- Communicated with 5 customer representatives for feedback and distribution.
Technical Writer
Pixelogic Media
2018.05 - 2021.05
- Created user documentation for five independent software systems, including how-to guides and instruction manuals.
- Revised, edited, and updated instructions, technical information, and frequently asked questions as necessary on Confluence, Jira, and Zendesk.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Web Project and Content Manager
Kasr ElDobara Evangelical Church
2015.09 - 2018.05
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Directed content of website by gathering information and integrating data from other departments.
- Used content management system to analyze user engagement and website traffic metrics.
- Coordinated with 4 developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Trained and supported 50+ staff in site implementation, updating and maintenance procedures.
Project Manager
T3raf7ad Startup
2015.02 - 2015.11
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
Senior User Interface Developer
Link Development
2008.01 - 2012.03
- Worked closely with UX and product teams to define visual and functional requirements.
- Conducted live user testing of components and functionality to evaluate effectiveness of designs and enhancements.
- Provided training for a junior User-Interface developer.
- Used wireframes, mock-ups and prototypes to establish user interface design and architecture.
- Developed application UIs via emerging front-end technologies.
- Built highly functional web applications using JavaScript, HTML and CSS.
- Employed SDLC methodologies during multiple projects, streamlining cross-discipline development.
Web User Interface Developer
Link Development
2007.06 - 2008.01
- Developed application UIs via emerging front-end technologies.
- Built highly functional web applications using JavaScript, HTML and CSS.
- Used Agile Scrum model to deliver solutions with high level of flexibility and adaptability.
- Employed SDLC methodologies during multiple projects, streamlining cross-discipline development.
- Conducted live user testing of components and functionality to evaluate effectiveness of designs and enhancements.
- Worked closely with UX and product teams to define visual and functional requirements.
Education
Bachelor of Science - Computer Science
The American University in Cairo
02.2007
Skills
CMS management
Online Help Development
Style Guide Creation
Content Creation
Content Editing
Adaptability and Flexibility
HTML and CSS understanding
User experience focus
Microsoft Office mastery
Visual Communication
Technical Writing Expertise
Content Strategy Development
Requirements Gathering
Instruction writing
Certification
- Professional Technical Writing Course On Udemy
- Technical Writing: Quick Start Guides Course
- Human-Computer Interactions Course
Timeline
Technical Writer
American Cancer Society, ACS
2023.10 - Current
Technical Writer
Hewlett Packard, HP
2021.06 - 2023.08
Technical Writer
Pixelogic Media
2018.05 - 2021.05
Web Project and Content Manager
Kasr ElDobara Evangelical Church
2015.09 - 2018.05
Project Manager
T3raf7ad Startup
2015.02 - 2015.11
Senior User Interface Developer
Link Development
2008.01 - 2012.03
Web User Interface Developer
Link Development
2007.06 - 2008.01
Bachelor of Science - Computer Science
The American University in Cairo
- Professional Technical Writing Course On Udemy
- Technical Writing: Quick Start Guides Course
- Human-Computer Interactions Course
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