Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Heber Hernandez

Framingham,MA

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Self-employed

Driver/ Independent Contractor
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.

Manager

Whole Foods Market
11.2012 - 12.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

Assistant Manager

Roche Brothers Supermarkets
06.2008 - 11.2012
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

HVAC/R Technician Section 1

Assabet Valley Regional Technical School
Marlborough, MA
01.2024

English As A Second Language (ESL)

Framingham State University
Framingham, MA
02.2014

English As A Second Language

Massbay Community College
Wellesley, MA

Political Science

Universidad San Carlos De Guatemala
Guatemala

High School Diploma -

Instituto Guatemalteco Israeli
Guatemala

Skills

  • Analytical Thinking
  • Strategic Planning
  • Dependable and Responsible
  • Multitasking Abilities
  • Staff Development
  • Relationship Building
  • Decision-Making
  • Verbal Communication
  • Attention to Detail
  • Flexible and Adaptable
  • Operations Management
  • Bilingual

Certification

  • Esco Institute - Program EPA - Universal Certificate
  • MAVA - Hot Work Safety Program
  • OSHA - 10-hour Construction Safety and Health


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Self-employed

Driver/ Independent Contractor
01.2023 - Current

Manager

Whole Foods Market
11.2012 - 12.2022

Assistant Manager

Roche Brothers Supermarkets
06.2008 - 11.2012

HVAC/R Technician Section 1

Assabet Valley Regional Technical School

English As A Second Language (ESL)

Framingham State University

English As A Second Language

Massbay Community College

Political Science

Universidad San Carlos De Guatemala

High School Diploma -

Instituto Guatemalteco Israeli

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Heber Hernandez