Hebert Gutierrez Pulgar
Orlando,FL
Summary
Versatile professional with a robust background in training, event organization, and customer service, notably at Mc Donald´s. Excelled in team leadership and multitasking, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and event planning, consistently achieving goals with precision. Demonstrated exceptional team mentorship and customer service skills, contributing to significant improvements in workplace dynamics.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Crew Member Trainer
Mc Donald´s
Orlando, FL
10.2024 - Current
- Selected and assigned instructors to conduct training.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Customer service.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Demonstrated the correct way to use the cook line, grill and prepare meal.
Delivery Driver
Uber Eats and Doordash
Orlando, FL
07.2024 - Current
- Contacted customers prior to delivery to coordinate delivery times.
- Utilized GPS and maps for efficient route planning.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Event Organizer
Las Buenas Nuevas
Barquisimeto
02.2019 - 07.2023
- Resolved any issues that may arise before or during an event.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Provided onsite support during events to ensure smooth operations.
- Coordinated and allocated equipment, supplies and staff for events.
Practicing Lawyer
Gutierrez Uzcategui and associates
Barquisimeto
05.2013 - 07.2023
- Negotiated with opposing parties to remedy disputes.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Negotiated settlements of civil disputes between parties.
- Drafted pleadings for use in court proceedings.
Costumer Service
Graduaciones Jim Oro
Barquisimeto
03.2007 - 09.2012
- Greeted customers and provided customer service assistance.
- Resolved customer service issues quickly and efficiently.
- Developed strategies for improving customer service operations.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
Education
University Lawyer Teacher - Law Education
UPEL
Barquisimeto - Venezuela09-2013
Lawyer - Law
University Fermin Toro
Barquisimeto - Venezuela05-2012
Skills
- Costumer Service skills
- Teamwork
- Team leadership and supervision
- Problem-solving
- Task prioritization
- Workplace safety
- Emergency response
- Healthcare customer service
- Team mentorship
- Multitasking and organization
- Event planning
- Speaker coordination
Affiliations
- Traveler
- Explore new places
- Walk to clear my mind
- Drive
- Listen to music
Languages
Spanish
Professional
English
Limited
Accomplishments
- National director of global leadership summit in venezuela (2019-2023)
Certification
- Leadership and management fundamentals - 2019
References
References available upon request.
Timeline
Crew Member Trainer
Mc Donald´s
10.2024 - Current
Delivery Driver
Uber Eats and Doordash
07.2024 - Current
Event Organizer
Las Buenas Nuevas
02.2019 - 07.2023
Practicing Lawyer
Gutierrez Uzcategui and associates
05.2013 - 07.2023
Costumer Service
Graduaciones Jim Oro
03.2007 - 09.2012
University Lawyer Teacher - Law Education
UPEL
Lawyer - Law
University Fermin Toro
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