Hebron Ghirmai
Garland ,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Greeter
Enterprise Car Rental
Dallas, TX
10.2022 - Current
- Greet all customers when they arrive.
- Inquire about service, satisfaction and dissatisfaction.
- Advise and review rental charges.
- Provide accurate information to customers.
- Complete a service alert for any mechanical and or body damage communicated by customers.
- Assist customers with any question or concerns they have and make their rental process easier.
- Promote our loyalty program and improve our sales and marketing.
Flight Attendant
Mesa Airlines
Dallas, TX
02.2022 - 11.2022
- Conducting safety check before flight.
- Providing information, guidance, and assistance for safety and comfort to passengers on board aircraft.
- Prepare and serve drinks to passengers
- Present emergency equipment and give instructions
- Monitor and secure the cabin regularly
- Provide special help to passengers with special needs
- Work with cabin crew members with tasks that need to be done
Hospitality/Cashier
Buffalo Wild Wings
San Antonio, TX
07.2020 - 08.2021
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty
- Helped customers to their seats and answered any questions they had
- Took orders and helped servers run food
Front Desk Assistant
Texas Liver Institute
San Antonio, TX
10.2020 - 03.2020
- Checked in patients for appointments and verified information on the charts
- Called and confirmed patients appointments
- Helped and answered questions patients had
- Worked with other co-workers on tasks that needed to be done
Busser
Red Robin
San Antonio, TX
08.2019 - 10.2019
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
Education
Certification - Phlebotomy
Pima Medical Institute
San Antonio, TX07.2021
Diploma -
Harlan High School
San Antonio, TX06.2020
Skills
- Aviation
- Customer Service
- Quick learner
- Communication
- Security check
- Bilingual
- Observation
- Detecting
- Emergency management
- Situation awareness
- Stocking and Replenishing
- Team Player
- Problem Solving
- CPR Certified
- Knowledge of Word
- Powerpoint
- MS Office
- Microsoft Excel
- Paying attention to small detail
- Ability to work under pressure
- Adaptable and flexible
- Eager to learn new things
Languages
Amharic
Native or Bilingual
Tigryna
Native or Bilingual
Certification
CPR & First Aid (RC Health Services - Richardson)
10/2023-10/2025
Timeline
Customer Greeter
Enterprise Car Rental
10.2022 - Current
Flight Attendant
Mesa Airlines
02.2022 - 11.2022
Front Desk Assistant
Texas Liver Institute
10.2020 - 03.2020
Hospitality/Cashier
Buffalo Wild Wings
07.2020 - 08.2021
Busser
Red Robin
08.2019 - 10.2019
Diploma -
Harlan High School
Certification - Phlebotomy
Pima Medical Institute