Hector Acevedo
Queens,NY
Summary
Dedicated professional with experience at Wag and Forever 21, excelling in customer service and pet care. Known for reliability and excellent communication, I developed personalized care routines and enhanced shopping experiences, driving customer satisfaction. Proven ability to manage multiple responsibilities while ensuring safety and well-being, fostering trust with clients and pet owners alike.
Overview
3
3
years of professional experience
Work History
Dog Walker
Wag
New York, NY
09.2024 - 05.2025
- Managed daily walks for multiple dogs, ensuring safety and well-being during outings.
- Developed personalized care routines based on individual dog needs and behavior.
- Maintained accurate records of each dog's walking schedule and health updates.
- Communicated effectively with pet owners, providing regular updates on their pets' activities.
- Adapted to varying weather conditions to ensure consistent service quality for clients.
- Implemented efficient routes to maximize time management during daily walks.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Greeted pet owners warmly to build trust and create lasting relationships.
Retail Sales Associate
Forever 21
Manhattan, NY
08.2022 - 12.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring appealing store displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet daily sales goals and improve customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor activities to maintain a safe and welcoming environment.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
High School Diploma -
Academy of Urban Planning
Brooklyn06.2025
Skills
- Honest and trustworthy
- Reliability and punctuality
- Punctual and reliable
- Excellent communication
- Pet care
- Patience and calmness
- Basic animal care
- Customer service
- Animal safety
- Basic dog training
- Dog handling
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Dog Walker
Wag
09.2024 - 05.2025
Retail Sales Associate
Forever 21
08.2022 - 12.2022
High School Diploma -
Academy of Urban Planning