Hector Alba De Lara
Merced,CA
Summary
Customer-focused professional with experience supporting operations in high-volume environments and providing consistent service across customer-facing roles. Skilled in customer communication, issue resolution, documentation, and process adherence. Currently enrolled in a Business Management program with hands-on experience using internal systems, data tracking, and workflow coordination. Seeking an entry-level Customer Support Specialist or Client Services Assistant role.
Overview
6
6
years of professional experience
Work History
Production and Operations Support
Richwood Meat
Merced, CA
02.2023 - Current
- Supported daily production operations while adhering to strict quality standards, safety procedures, and operational guidelines.
- Utilized internal systems (Canopy) to track product IDs, complete documentation, and maintain accurate inventory.
- Trained and supported new employees across multiple departments, ensuring process consistency.
- Adapted quickly to changing priorities while maintaining accuracy and efficiency.
- Communicated effectively with supervisors and team members to support workflow.
Barista Trainer
Starbucks
Merced, CA
09.2021 - 12.2022
- Trained and coached team members on service standards, procedures, and customer engagement.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Delivered consistent, high-quality customer service in a fast-paced work environment.
- Supported team workflow to ensure timely service and positive customer experiences.
Shift Leader
Pizza Factory
Merced, CA
03.2020 - 01.2022
- Handled high-volume phone and in-person customer orders, ensuring accuracy and clear communication.
- Coordinated large and party orders, including order planning, timing, and special requests.
- Supervised daily operations, ensuring consistent quality and team adherence to company procedures.
- Completed cash and credit card transactions carefully, using POS software.
Education
Bachelor of Science - Business Management
DeVry University
01-2027
High School Diploma -
Golden Valley High School
Merced, CA06-2016
Skills
- Customer service
- Workflow coordination
- Employee training
- Internal systems navigation
- Managing inventory stock
- Issue resolution
- Complaint handling
- Quality standards compliance
- Microsoft office
- Team support
- Time management
- Active listening
Timeline
Production and Operations Support
Richwood Meat
02.2023 - Current
Barista Trainer
Starbucks
09.2021 - 12.2022
Shift Leader
Pizza Factory
03.2020 - 01.2022
Bachelor of Science - Business Management
DeVry University
High School Diploma -
Golden Valley High School