Hector Alonzo
Edinburg,TX
Summary
Dynamic sales and customer service leader with a track record of driving regional growth through innovative strategies. Expertise in managing key accounts and enhancing client satisfaction. Proven ability to optimize team performance, resulting in significant market penetration.
Overview
16
16
years of professional experience
Work History
Store Manager
AT&T Wireless
Austin, Texas
08.2023 - 06.2026
- Developed strategic sales plans that increased regional growth and improved market penetration.
- Managed key accounts to strengthen relationships and ensure customer satisfaction.
- Trained and mentored sales representatives, improving performance and product knowledge across the team.
- Conducted regular sales meetings to communicate objectives and share best practices.
- Implemented comprehensive training programs that enhanced sales techniques and customer service skills.
- Oversaw territory assignments, optimizing resource allocation and tracking performance.
- Generated detailed reports on regional sales metrics, including revenue goals achieved or missed.
Operations Manager
3-G Propane
01.2018 - 07.2023
- Oversaw daily operations of propane distribution and storage facilities to ensure efficiency.
- Managed staff schedules to optimize workflow and ensure adequate coverage across operations, improving service delivery.
- Coordinated equipment maintenance to minimize downtime, enhancing operational efficiency and safety standards.
- Implemented safety protocols for propane handling and storage practices to mitigate risks.
- Trained new employees on operational standards and safety procedures for optimal performance.
- Managed sales service and installation of propane and natural gas equipment for residential and commercial clients, ensuring client satisfaction and adherence to industry standards.
- Completed 15 state certifications for liquefied petroleum gas administration, maintaining compliance.
- Ensured up-to-date installation certifications from Texas Railroad Commission, maintaining compliance in Louisiana and Oklahoma.
Account Executive
Kings Coast Distribution
08.2010 - 01.2018
- Managed client relationships to improve satisfaction and retention.
- Built strong relationships with clients to foster loyalty and trust in services.
- Facilitated contract negotiations to secure advantageous terms for clients.
- Presented product offerings through engaging demonstrations and proposals.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients.
- Conducted market research to uncover new business opportunities and market trends.
- Analyzed performance data to recommend strategic improvements.
Education
Bachelor of Science - Business Administration
The University of Texas Rio Grande Valley
Edinburg, TX08-2008
Associate of Science - Nursing
South Texas College
McAllen, TX05-2005
Pharmacy Technician - Pharmacology
SACMDA
McAllen, TX02-2001
Skills
- Client education and seminars
- Business ownership in medicinal field
- Field installation expertise
- Propane certifications (15 states)
- Client relationship building
- Sales presentations and communication
- Sales management strategies
- Customer satisfaction initiatives
- Training and development programs
- Strategic planning skills
- Key account management
- Client relationship management
- Team collaboration techniques
- Problem solving abilities
- Effective communication skills
- Staff performance improvement strategies
- Store operations management
- Sales expertise
Timeline
Store Manager
AT&T Wireless
08.2023 - 06.2026
Operations Manager
3-G Propane
01.2018 - 07.2023
Account Executive
Kings Coast Distribution
08.2010 - 01.2018
Bachelor of Science - Business Administration
The University of Texas Rio Grande Valley
Associate of Science - Nursing
South Texas College
Pharmacy Technician - Pharmacology
SACMDA