Rebecca Ossi
Jacksonville,FL
Summary
Knowledgeable professional specializing in delivery of health education initiatives and programs. Proficient at creating comprehensive lessons, providing detailed instruction and creating engaging activities. Brings knowledge of health and wellness topics and capacity to disseminate health information.
Overview
24
24
years of professional experience
Work History
Store Manager
214 Boutique
04.2022 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
- Provided one-on-one coaching for employees needing additional support in specific areas of development.
- Assisted in training new employees on molding operations, contributing to a skilled workforce.
Production Manager
Bloutique By the Sea
09.2015 - 09.2017
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Enforced health and safety protocols to promote safe working environment.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Coordinated with other departments to align production with customer requirements.
- Resolved issues quickly to maintain productivity goals.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
Program Coordinator
University of FL Early Steps Program
06.2003 - 04.2008
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Created and Managed Individualized Family Support Plans for families with children with disabilites.
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Interpreted health data and recorded clients' health status.
- HIPPA Complaint
Case Manager
Peninsula Behavioral Health
04.2001 - 01.2003
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
Master of Science - Social Work
Florida State University
Bachelor of Science - Social Work
Florida State University
Tallahassee, FL05-2000
Skills
- Developing educational materials
- Database recordkeeping
- Nutrition consultations
- Teamwork
- Goal establishment and monitoring
- Health education classes
- CRM
- Customer service
- Excellent written / oral communication
- Telephone/ zoom etiquette
- Complaint resolution
- Proficient in sales and follow up
- Report preparation
- One on one mentoring
- Business development
- Client-oriented
- Coaching
- Holistic Wellness Approach
- Behavior Modification Techniques
- Motivational Interviewing
- Collaborative Teamwork
- Goal Setting Abilities
- Health Education
- Active listening techniques
- Individual and group coaching
- Stress Management Strategies
- HIPAA compliant
- Nutrition
- Multicultural Sensitivity
- Prevention strategies
- Goal Setting
Timeline
Store Manager
214 Boutique
04.2022 - Current
Production Manager
Bloutique By the Sea
09.2015 - 09.2017
Program Coordinator
University of FL Early Steps Program
06.2003 - 04.2008
Case Manager
Peninsula Behavioral Health
04.2001 - 01.2003
Master of Science - Social Work
Florida State University
Bachelor of Science - Social Work
Florida State University
Similar Profiles
James KeithJames Keith
In-N-Out Associate at In-N-Out Burger 214In-N-Out Associate at In-N-Out Burger 214
Abidemi BolarinwaAbidemi Bolarinwa
Customer Experience Junior Manager at 214 GlobalCustomer Experience Junior Manager at 214 Global
Mariana HerreraMariana Herrera
Property Manager - Commercial Building at Ivory 214Property Manager - Commercial Building at Ivory 214