Ruxibeth Alexandra Rodriguez Pirrone
Salt Lake City,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Aeromexico Customer Service
Unifi Aviation, LLC
Salt Lake City , UT
2023.01 - Current
- Responsible for providing Customer Service with Excellence to customers inquiries regarding Ticketing, Special Services and Policies by Verifying that the local sound and information screens provide the information in a truthful and timely manner as well as to show attention and cordiality to the passengers. Address complaints and claims presented by customers.
- Close the customer manifest, considering total number of customers, cargo and luggage.
- Attend, approve and Teach training courses provided by AeroMexico.
Production Manager
True Leaf Market
Salt Lake City , UT
2018.10 - Current
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
Medicinal Product Technician
Especialidades Dollder C.A.
Caracas , Venezuela
2014.09 - 2017.08
- Performed tests on products to ensure they meet quality standards and customer requirements.
- Conducted routine maintenance, inspections, and repairs of products.
- Maintained accurate records of test results, repair logs, and other related documents.
- Provided technical support for customers with product inquiries or complaints.
Sales Coordinator
BBF Soluciones Empresariales
Caracas , Venezuela
2012.06 - 2014.09
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
Established Products Business Unit
Pfizer
Caracas , Venezuela
2011.02 - 2012.05
- Conducted regular team meetings to ensure objectives were met on time.
- Prepared detailed reports to analyze financial data and identify areas of improvement.
- Monitored customer feedback to improve product quality and services offered.
- Created operational plans that focused on increasing efficiency while minimizing costs.
- Coordinated cross-functional teams to develop new products or services that meet customer needs.
Education
College Degree - Communication
Santa María University
Caracas, VenezuelaSkills
- Complaint Handling
- Quality Control
- Team building
- Customer Service
- De-Escalation Techniques
- Policies and Procedures Adherence
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Aeromexico Customer Service
Unifi Aviation, LLC
2023.01 - Current
Production Manager
True Leaf Market
2018.10 - Current
Medicinal Product Technician
Especialidades Dollder C.A.
2014.09 - 2017.08
Sales Coordinator
BBF Soluciones Empresariales
2012.06 - 2014.09
Established Products Business Unit
Pfizer
2011.02 - 2012.05
College Degree - Communication
Santa María University
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