Hector Davila
Orlando
Summary
To obtain a job, where I can provide my skills and abilities, in the administrative field or other fields; for the benefit of any company or business that gives me that opportunity. Where I can develop my skills for the benefit of the company Enthusiastic Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Master Corp
Orlando
08.2018 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
Housekeeping Attendant
Walt Disney World Resort
Orlando
06.2018 - 03.2020
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Replenished guest supplies and amenities.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Informed supervisor when supplies were low.
Sales Assistant
Claro PR
San Juan
12.2015
- Contact person between business owner and Claro
- Supply training materials to train sales people to reach sales quotas and economic profit
- Create weekly and daily sales reports
- Manage the Company from the administative area through training, to strengthen sales
- Inform the Manager of new potential markets and sales opportunities
- Bring contracts for new sales channels in telephone and internet products
- Issue, monitor and make the necessary corrections that each order needs in the system
- Identify irregularities to solve discrepancies and process orders correctly, keep the information updated, make daily reports to monitor the progress of sales.
Education
Certificate in Barber -
Instituto de Banca y Comercio
Ponce, PR01.2011
Certificate in Cosmetology -
Instituto de Banca y Comercio
Ponce, PR01.2010
BA - General Vocal Music Abilities
Universidad Interamericana de PR
Ponce, PR01.2007
Bachelor of Arts - Nursing Education
Valencia College
Orlando, FLSkills
- Customer Service
- Cleaning and Sanitation
- Report Generation
- Staff Scheduling
- Performance Evaluation
- Department Coordination
- Training and Mentoring
- Document Control
- Staff Evaluations
- Customer Service-Focused
- Health and Safety Compliance
- Staff Training and Development
- Customer Relationship Management
- Guest Relations
- Quality assurance
- Room inspection
- Staff scheduling
- Team leadership
- Staff motivation
Languages
Spanish and English
References
Reference
Management through computer programs such as Microsoft Word, Exel, Power Point and Internet
High level of performance in work environment and work under pressure
Customer service
Team work and individual work
Bilingual
Ability to speak in public
Organized and punctual
Responsible
Strong leadership skills
Available upon request
Timeline
Housekeeping Supervisor
Master Corp
08.2018 - Current
Housekeeping Attendant
Walt Disney World Resort
06.2018 - 03.2020
Sales Assistant
Claro PR
12.2015
Certificate in Barber -
Instituto de Banca y Comercio
Certificate in Cosmetology -
Instituto de Banca y Comercio
BA - General Vocal Music Abilities
Universidad Interamericana de PR
Bachelor of Arts - Nursing Education
Valencia College