Hector Flores
Yuba City,CA
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in customer retention and Chrysler Certified. Looking for new position where career spanning 20 years can be used to help bring greater success to exciting company. Certified. Looking for new position where career spanning 20 years can be used to help bring greater success to exciting company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Advisor
Lithia Dodge Chrysler Jeep Ram
01.2021 - 07.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Sacramento Dodge Chrysler Jeep Ram
02.2018 - 11.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Hoblit Dodge Chrysler Jeep Ram
03.2014 - 01.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
John L Sullivan Dodge Chrysler Jeep Ram
03.2006 - 01.2014
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Yuba City High School
Yuba City, CA06.1984
Skills
- Customer Retention Strategies
- Upselling Products and Services
- Service Order Flow
- Team Collaboration
- Listening Skills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
Certification
- [Area of certification] Training - Chrysler Cirtified
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Lithia Dodge Chrysler Jeep Ram
01.2021 - 07.2022
Service Advisor
Sacramento Dodge Chrysler Jeep Ram
02.2018 - 11.2020
Service Advisor
Hoblit Dodge Chrysler Jeep Ram
03.2014 - 01.2018
Service Advisor
John L Sullivan Dodge Chrysler Jeep Ram
03.2006 - 01.2014
High School Diploma -
Yuba City High School
- [Area of certification] Training - Chrysler Cirtified
Similar Profiles
Luca DelorenzisLuca Delorenzis
Sales Representative at Lithia Chrysler Dodge Jeep Ram of Santa RosaSales Representative at Lithia Chrysler Dodge Jeep Ram of Santa Rosa
Clayton ChengClayton Cheng
Sales Consultant at Lithia Chrysler Dodge Jeep Ram Of PortlandSales Consultant at Lithia Chrysler Dodge Jeep Ram Of Portland
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram