Hector Garcia
Fort Worth,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Sr REP - Loss Pervention
Ally
03.2024 - Current
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Answered questions quickly via email or return phone call within 1 hour period.
Customer Solutions Specialist
Ally
02.2023 - 03.2024
- Greeted customers and provided prompt, friendly customer .
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
- Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
- Exhibited high call volume such as 30-35 calls of high energy and professionalism when dealing with clients and staff.
Parts Specialist
CARVANA
09.2021 - 06.2022
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Sales Specialist
Spectrum
04.2018 - 12.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Accepted and processed customer payments and balanced receipts and cash.
Education
High School Diploma -
Saginaw High School
Fort Worth, TX07.2016
Skills
- Critical Thinking
- Efficient Sales Transactions
- Effective Customer Communication
- Verbal and Written Communication
- Active Learning
- Complaint Investigation
- Goal Setting and Achievement
- Reporting and documentation
- Customer Service
- Call Documentation
- De-Escalation Technique
- Written Communication
- Inbound Call Management
- Call Center Operations
- Identifying new opportunities for process improvement
- Keeping track of daily reports on vehicles
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of a new hold process on vehicles.
Languages
Spanish
Professional Working
Timeline
Sr REP - Loss Pervention
Ally
03.2024 - Current
Customer Solutions Specialist
Ally
02.2023 - 03.2024
Parts Specialist
CARVANA
09.2021 - 06.2022
Sales Specialist
Spectrum
04.2018 - 12.2020
High School Diploma -
Saginaw High School
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