Hector Gonzalez
Taverna Infiniti
Miami,FL
2
years of professional experience
Motivated individual with 3+ years of experience in customer service. Possessing strong multi-tasking skills, with the ability to simultaneously manage various projects and schedules. Bilingual, fluent in English and Spanish. Currently seeking a Full-Time position that will enhance my skills.
Work History
Automotive Sales Associate
9 Months- Greet customers, build rapport, and conduct needs assessments to match vehicles to budget, lifestyle, and financing goals.
- Present vehicle features, coordinate test drives, and deliver clear comparisons to support informed purchase decisions.
- Guide customers through pricing, trade-in appraisal process, and required paperwork while ensuring a smooth handoff to Finance & Insurance (F&I).
- Maintain follow-up pipeline via phone/text/email to generate repeat visits and referrals; document interactions in CRM.
- Support dealership standards for customer experience, compliance, and accurate documentation.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
Service Advisor
1 Year 2 Months- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Handled telephone inquiries regarding appointments and work in process.
- Explained amount for expected services and provided detailed answers to customer questions.
Front Desk Receptionist
3 Months- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma
The description of the education
Skills
Customer Service
Conflict Resolution
Documentation And Reporting
Quality Control
Computer Skills
Team Collaboration
Multitasking and Organization
Service Scheduling
Languages
Spanish: Native/Bilingual
English: Native/Bilingual
Timeline
Automotive Sales Associate
Taverna Infiniti
07.2025 - 04.2026Read More
Service Advisor
Caliber Collision
11.2023 - 01.2025Read More
Front Desk Receptionist
Caliber Collision
11.2023 - 02.2024Read More
Kendall Greens High School
High School Diploma
Read More