Hector Grey
Tampa,FL
Summary
Engaging sales associate & call representative committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 5+ years of experience in answering routine product questions and meeting assigned goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Adecco Staffing
Tampa, FL, FL
09.2024 - 02.2025
- Provide relevant information regarding certain settlement cases
- Assist as a supervisor for regular customer service representative.
- Escalate inquiries that can’t be handled during the call.
- Provide escalation callbacks, voicemail callbacks, and supervisor calls.
- Train new employees while they shadow.
Customer Service Representative
Kenific Group
Tampa, FL
10.2023 - 08.2024
- Provide assistance for new and current customers looking for a health insurance.
- Add clients to a specific insurance plans.
- Provide great customer support and technical assistance for customers signing up online.
Sales Associate
Home Depot
Tampa, FL
11.2021 - 03.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Staffing Solutions
Staffing solutions / Molina healthcare
07.2021 - 11.2021
- Send insurance or benefits cards to clients.
- Provide insurance information and updates
- Help customers set up an account online and guidance.
- Transfer to sales team if the customer wants to change plans.
Contractor's Assistant
bay area builders
Tampa, FL
08.2020 - 12.2020
- Renovated and produced physical labor to meet timeline and budgetary constraints.
- Coordinated with logistical companies to develop protocol for delivery of supplies and materials.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Minimized waste and oversaw cost-effective supplier purchases to reduce expenses.
Cashier
Macys Department Store
Tampa, FL
09.2019 - 06.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Answered customer quests, provided store information and escorted to desired store areas.
Call Center Representative
Jag tech
Laurel, MD
05.2019 - 08.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Consulted with customers to determine best methods to resolve service and management system and web-based communications.
- Resolved inquiries to consistently meet performance standards.
Server
Cantina Laredo
Tampa, FL
11.2017 - 03.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Provided exceptional service to high volume of daily customers.
Education
Some College (No Degree) - HVAC
Pennicle Career Institute
Kansas City, MO02-2025
Some College (No Degree) - Computer Science
Computer Coach
Tampa, FL02-2023
High School Diploma -
Wharton High School
Tampa, FL06.2018
Skills
- Inventory control procedures
- Merchandising knowledge
- Excellent communication skills
- Negotiation Tactics
- Listening skills
- Superb time management
- Team player mentality
- Reliable and punctual
Accomplishments
- Achieved $ sales goal.
- Consistently maintained high customer satisfaction ratings.
- Creative Problem Solving: - Resolved product issue through consumer testing.
- Creating my own website
Timeline
Customer Service Representative
Adecco Staffing
09.2024 - 02.2025
Customer Service Representative
Kenific Group
10.2023 - 08.2024
Sales Associate
Home Depot
11.2021 - 03.2022
Staffing Solutions
Staffing solutions / Molina healthcare
07.2021 - 11.2021
Contractor's Assistant
bay area builders
08.2020 - 12.2020
Cashier
Macys Department Store
09.2019 - 06.2020
Call Center Representative
Jag tech
05.2019 - 08.2019
Server
Cantina Laredo
11.2017 - 03.2018
Some College (No Degree) - HVAC
Pennicle Career Institute
Some College (No Degree) - Computer Science
Computer Coach
High School Diploma -
Wharton High School