Carl Mclamb
Driver
Middle River,MD
Summary
Customer-oriented Supervisor with 4 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Machine Operator
DAP Products Inc.
Sparrows Point , MD
2019.08 - 2022.01
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Security Guard at BWI
Akal Security Inc.
Baltimore , MD
2019.02 - 2019.07
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Shipping and Receiving Associate
Amazon
Baltimore , MD
2017.03 - 2019.02
Assembled product containers and crates. Banded, wrapped, packaged and cleaned equipment. Worked at a rapid pace to meet tight deadlines. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.
Temp. agency worker
Labor Finders
Baltimore , MD
2013.06 - 2017.04
Temporary work in unloading, picked, staged and loaded products for shipping. clean-up and maintain cleanness in hotel, warehouse, general labor. Flagger in work site. Driving cars from the lot to the action floor for biting
Taxi Driver
Yellow Taxi
Baltimore , MD
2014.04 - 2017.02
Picking People up and driving people to there desolation.
correctional Officer
Public Safety & Correctional
Baltimore , MD
Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Supervised the meal distribution and observed inmates during meals. Continually monitored dormitories for inappropriate activity. Apprehended escapees safely while following proper techniques. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Enforced resident behavior management system and wrote incident reports for infractions. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
Dispatcher/Utility Worker
G
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Organized tools, equipment and supplies necessary to complete assignments.
- Coordinated daily utility repair activities with teammates and supervisor.
- Implemented troubleshooting techniques to resolve issue.
- Deep-cleaned machinery, vehicles and facility areas weekly.
Education
High School Diploma - undefined
Edmondson High School
2000
Skills
- Shipping and receiving
- Safety-oriented
- Defect tracking
- Strong communication skills
- Valid Marylanddriver's license
- Packing and scanning orders
- Inventory control procedures
- Loss prevention comprehension
- Listening skills
- Inmate rights
- Restraint techniques
- Ethical standards of conduct
- First aid and CPR certified
- File and record maintenance
- Occupational hazards and safety precautions
- Excellent problem solver
- Armory and key control
- State and federal laws knowledge
- Criminal law knowledge
- CCTV surveillance
- Observant
- First aid certified
- Security procedures knowledge
- Security Guard Certificate
- Security procedures knowledge
- Screening wands
- Report writing
- Marketing savvy
- Client relations and retention
- Expertise in sales
- Call Center Operations
Certification
A certified security clearance card.
Timeline
Customer Service Representative/Machine Operator
DAP Products Inc.
2019.08 - 2022.01
Security Guard at BWI
Akal Security Inc.
2019.02 - 2019.07
Shipping and Receiving Associate
Amazon
2017.03 - 2019.02
Taxi Driver
Yellow Taxi
2014.04 - 2017.02
Temp. agency worker
Labor Finders
2013.06 - 2017.04
correctional Officer
Public Safety & Correctional
Dispatcher/Utility Worker
G
High School Diploma - undefined
Edmondson High School
A certified security clearance card.
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