Carl Mclamb
Driver
Middle River,MD
Summary
Customer-oriented Supervisor with 4 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Machine Operator
DAP Products Inc.
Sparrows Point, MD
08.2019 - 01.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Security Guard at BWI
Akal Security Inc.
Baltimore, MD
02.2019 - 07.2019
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Shipping and Receiving Associate
Amazon
Baltimore, MD
03.2017 - 02.2019
Assembled product containers and crates. Banded, wrapped, packaged and cleaned equipment. Worked at a rapid pace to meet tight deadlines. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.
Temp. agency worker
Labor Finders
Baltimore, MD
06.2013 - 04.2017
Temporary work in unloading, picked, staged and loaded products for shipping. clean-up and maintain cleanness in hotel, warehouse, general labor. Flagger in work site. Driving cars from the lot to the action floor for biting
Taxi Driver
Yellow Taxi
Baltimore, MD
04.2014 - 02.2017
Picking People up and driving people to there desolation.
correctional Officer
Public Safety & Correctional
Baltimore, MD
Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Supervised the meal distribution and observed inmates during meals. Continually monitored dormitories for inappropriate activity. Apprehended escapees safely while following proper techniques. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Enforced resident behavior management system and wrote incident reports for infractions. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
Dispatcher/Utility Worker
G
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Organized tools, equipment and supplies necessary to complete assignments.
- Coordinated daily utility repair activities with teammates and supervisor.
- Implemented troubleshooting techniques to resolve issue.
- Deep-cleaned machinery, vehicles and facility areas weekly.
Education
High School Diploma - undefined
Edmondson High School
2000
Skills
- Shipping and receiving
- Safety-oriented
- Defect tracking
- Strong communication skills
- Valid Marylanddriver's license
- Packing and scanning orders
- Inventory control procedures
- Loss prevention comprehension
- Listening skills
- Inmate rights
- Restraint techniques
- Ethical standards of conduct
- First aid and CPR certified
- File and record maintenance
- Occupational hazards and safety precautions
- Excellent problem solver
- Armory and key control
- State and federal laws knowledge
- Criminal law knowledge
- CCTV surveillance
- Observant
- First aid certified
- Security procedures knowledge
- Security Guard Certificate
- Security procedures knowledge
- Screening wands
- Report writing
- Marketing savvy
- Client relations and retention
- Expertise in sales
- Call Center Operations
Certification
A certified security clearance card.
Timeline
Customer Service Representative/Machine Operator
DAP Products Inc.
08.2019 - 01.2022
Security Guard at BWI
Akal Security Inc.
02.2019 - 07.2019
Shipping and Receiving Associate
Amazon
03.2017 - 02.2019
Taxi Driver
Yellow Taxi
04.2014 - 02.2017
Temp. agency worker
Labor Finders
06.2013 - 04.2017
correctional Officer
Public Safety & Correctional
Dispatcher/Utility Worker
G
High School Diploma - undefined
Edmondson High School
Similar Profiles
Shane PayneShane Payne
Maintenance Technician at DAP Products Inc.Maintenance Technician at DAP Products Inc.
MICHAEL J. BERGMANMICHAEL J. BERGMAN
Chemist II at DAP PRODUCTS, INCChemist II at DAP PRODUCTS, INC
Elizabeth RodarteElizabeth Rodarte
Purchasing Agent at DAP HealthPurchasing Agent at DAP Health
Ryan MyersRyan Myers
Concessions Worker at Bengies Drive-In TheatreConcessions Worker at Bengies Drive-In Theatre
Shannon O'Neal Wise JrShannon O'Neal Wise Jr
Manager at Potomac PizzaManager at Potomac Pizza