Ebony Watson
DSC Logistics
Fairburn
1
Certification
19
years of professional experience
Dynamic and adaptable professional eager to embrace new challenges and opportunities in diverse environments. Proven track record of delivering exceptional results while collaborating with cross-functional teams, showcasing strong problem-solving skills and a commitment to excellence. Open to relocation, bringing a flexible mindset and readiness to contribute effectively in any setting. Passionate about leveraging skills to drive organizational success and foster innovation.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
6 Years 8 Months- I started CJ logistics, working as a forklift operator performing loading and unloading trailers, later on moving into a Replenishment position, making sure all areas of the warehouse was stock to capacity. Two years later I moved into the Inventory position, aiding in making sure we stayed on top of damages, cycling costs, storing incoming freight. Two years later, I was promoted to a CSR position.
Operations Specialist
6 Years 8 Months- Put away- Being directed to a specific area, to pick product that to be staged in a reserve location.
- Replenishment - replenishing product, in pick line locations, for case pickers.
- Pallet pick- picking needed pallets for outgoing orders/assisting loaders.
- Loading- loading trailers with pallets of product that has been staged. Or picking/case picking items to go on your assigned outbound trailer. These are the functions I'd continually perform while working with Dsc Logistics, these functions require the ability to maintain a 100% productivity level, depending on the need is what determines what task I may perform on shift. This company requires you to be trained on Crown reach lifts, having knowledge of Red Prairie, as well as operating RF scanners.
Inventory Control
7 Months- Proficient in Microsoft Office Word and Excel using Red Prairie/Citrix WMS Software Manhattan WMS Software
- Banco WMS Software
- R.F Scanners
- Daily Cycle counts
- Researching Lost Products
- Load Transfers
- Labeling and relabeling storage locations
- Making adjustments
- Auditing inbound and outbound freight
- Answering Customer emails
- USDA verification
Inventory Associate
1 Year 4 Months- My position required knowledge of the Manhattan Warehouse computer system, accessing UBS, systems. Ability to perform tasks using, electronic pallet jacks, Cherry picker and reach trucks. My daily tasks were to cycle count, physically using Rf scanner, locate and process lost items (pallets) throughout warehouse, damage control, returns, receiving new merchandise and having it slotted in inventory, making adjustments, investigating the need behind adjustments whether it's an -/+. etc.
Production Lead
1 Year 2 Months- Responsibilities
- Lead production line of 8-12 employees
- Evaluate/audit performance and accuracy of hourly packaging and production.
- Assist in meeting hourly, weekly quotas.
- Make sure the product on the “line”, matches the correct staging lanes.
- Compared inventories to office records
- Computed figures from records such as sales orders, production records, or purchase invoices to obtain current inventory
- Verified clerical computations against physical count of stock
- Reconciled computer data with physical counts taken.
- Adjusted errors in computation or count, or investigate and reported reasons for discrepancies.
- Prepared reports such as inventory balances
- Prepared list of depleted items and recommended survey of defective or unusable items.
- Performed daily stock inventory
- Reviewed and investigated daily reports directed by Auditor
- Suggested resolutions for error reduction.
- Utilized data entry at shipping and receiving stations
- Generated department audit reports
- Performed inventory audit of paperwork and data entries for stock
Forklift Operator
9 Months- Served as liaison between company management and warehouse staff
- Trained junior team members ensuring effective and efficient operations
- Observed warehouse, identified safety concerns, and reported solutions to management
- Performed routine safety checks on equipment ensuring safe operations
- Utilized forklift, hand trucks, pallet jacks and other equipment to load and unload orders
- Loaded and unloaded materials on pallets, platforms, skids, and lifting devices
- Organized pallets and secured materials with plastic wrap
- Consistently recognized for work ethic, leadership, and positive attitude
Lab Technician
4 Months- Performed chemical and analytical tests on paper products in the laboratory.
- Identified test samples for product compliance and non-compliance.
- Screened, tested, and documented all products manufactured in production.
- Recorded, duplicated, and maintained lab results for products.
- Performed duties efficiently in laboratory directed by the Quality Control Department.
- Used mathematical calculations determined by rulers, configurations, temperatures, and chemistry to examine products
- Recorded lab results/data in computer database for laboratory results.
- Followed the policies and procedures, laboratory manuals, and equipment handbooks for sample testing
Receiving Associate
1 Year 5 Months- Operated the RF-Scanner and Cherry picker/Reach truck to receive incoming products.
- Transported products to inventory for documentation.
- Loaded and assembled pallets
- Utilized shrink wrap for product stability and support.
- Organized and completed safety guidelines for job duties
- Maintained and completed daily work duties.
- Cleaned and organized work area.
- Used the RF-Scanner for assigned duties
- Certified forklift, cherry picker and reach truck operator
- Responsible for the usage, maintenance, and safety of the forklift/cherry picker equipment.
Shipping and Receiving Clerk
5 Years 6 Months- Performed assigned duties in shipping and receiving
- Completed order picking and built pallets for products.
- Assisted in shipping logistics with pallet contents and products.
- Operated the Reach truck /cherry picker for inventory loading and shipping.
- Maintained and performed job duties at 100 work percentage and above
- Worked as a Team member performing duties
- Completed training for assigned job requirements
Education
Associates - Business
High School Diploma - College Prep
Skills
Freight Experience
Logistics
Warehouse Management System
Forklift
Manufacturing
ERP Systems
RF Scanner
SAP
Reach Truck
Shipping Receiving
Load & Unload
Warehouse Inventory
Employee Evaluation
Order Picking
Citrix
Inventory Management
Warehouse Management
Inventory Control
Quality Control
Computer Networking
Cherry Picker
Reach truck
Stand up
Sit down
Electric pallet jack
Order fulfillment
Shipping and logistics
Delivery scheduling
Warehousing functions
Receiving support
Customer service
Problem resolution
Customer relations
Computer proficiency
Product knowledge
Paperwork processing
Certification
- Certified Forklift Operator
- January 2006 to Present
Timeline
Customer Service Representative
CJ Logistics
11.2019 - CurrentRead More
Operations Specialist
DSC Logistics
11.2019 - CurrentRead More
Inventory Control
Americold
01.2018 - 08.2018Read More
Inventory Associate
UNFI - UNITED NATURAL FOODS
06.2016 - 10.2017Read More
Forklift Operator
Publix Distribution
07.2015 - 04.2016Read More
Production Lead
Panasonic Corporation
03.2015 - 05.2016Read More
Lab Technician
Ricoh Electronics
10.2014 - 02.2015Read More
Receiving Associate
PetSmart Distribution
05.2013 - 10.2014Read More
Shipping and Receiving Clerk
Yamaha Motors Inc
09.2007 - 03.2013Read More
Tri-Cities High School
High School Diploma from College Prep
Read More
Clayton State University
Associates from Business
Read More
Additional Information
Authorized to work in the US for any employer