Michael Bush
Waycross,GA
Summary
A highly dedicated, open minded, enthusiastic person who has an interest in challenges and educate others in work requirements. Possesses skills and capabilities in performing their duties to work well with both in a team environment as well as using own initiative using standard protocol procedures. Experienced with parents and their children to help motivate and plan activities in behavioral, physical and informative training development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Apple Technical Support-Teleperformance
01.2020 - 10.2024
- Worked in the Apple Department
- Took inbound calls & Did trouble shooting for devices & apple products to ensure customers needs
- I helped with Chat and answering emails daily to meet customers needs
Technical support agent / Live Chat Agent
Verizon
06.2017 - 01.2020
- Performed duties such as Live chat and Answering Emails
- I assisted customers with needs such as Verizon related issues, Phone bills, technical support & Phone contracts
Customer Service Sales Specialist
InnoSource
04.2015 - 07.2017
- Maintaining a professional work space while supporting & satisfying customers with needs & Sales
- There was no cold calling, very professional job & job duties
- I made sure customers obtained what they desired
Education
Bachelor's - Accounting
University of West Georgia
Carrollton, GA10.2024
High school -
Pierce County High school
05.2015
Skills
- Reliable
- Motivated Health
- Safety monitoring Behavior
- Development Teamwork
- Leadership
- Strong verbal communication
- Written communication
- Extension Development
- Groundwork
- Package Preparation
- Heavy equipment operation
- Microsoft applications
- JavaScript
- Mozilla Firefox
- Chrome
- Internet Explorer
- Warehouse Associate
- Order Puller
- Shipping
- Shipping Receiving
- General Labor
- Loading
- Unloading
- Accounting
- Customer service
- Management
- Java
- Microsoft SQL Server
- HTML5
- MySQL
- XML
- Agile
- CSS
- User Interface (UI)
- Git
- C/C
- Jira
- Sales
- Computer skills
- Outside sales
- Inside sales
- Technical support
- Telecommunication
- Supervising experience
- Retail sales
- Communication skills
- Time management
- Phone etiquette
- C
- Live chat
- Virtualization
- Data entry
- Help desk
- Typing
- Data analytics
- Facebook Advertising
Certification
Driver's License
Timeline
Customer Service Representative
Apple Technical Support-Teleperformance
01.2020 - 10.2024
Technical support agent / Live Chat Agent
Verizon
06.2017 - 01.2020
Customer Service Sales Specialist
InnoSource
04.2015 - 07.2017
High school -
Pierce County High school
Bachelor's - Accounting
University of West Georgia
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