HECTOR HEREDIA
Trenton,NJ
Summary
Client Advisor recognized for building strong relationships and achieving high customer satisfaction. Expertise in financial products and conflict resolution drives effective communication and service delivery, ensuring clients receive tailored solutions that meet their unique needs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Client Advisor
Princeton BMW
Township of Hamilton, NJ
03.2022 - 02.2026
- Built strong relationships with new customers through exceptional service and diligent post-sale follow-up.
- Achieved and sustained high customer satisfaction ratings throughout vehicle transactions.
- Negotiated sales terms and price agreements with clients effectively.
- Presented comprehensive vehicle information to aid guests in selecting suitable options.
- Coordinated test drives to highlight vehicle features and performance effectively.
- Contributed to company growth by executing strategic initiatives aligned with customer needs.
Sales Representative
AT&T
Lawrenceville, NJ
12.2018 - 03.2021
- Closed deals consistently through effective sales techniques.
- Tailored solutions to meet unique customer needs, enhancing satisfaction.
- Utilized in-depth product knowledge to highlight benefits effectively.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Ensured prompt, courteous service to foster positive customer relationships.
- Collaborated with team members to achieve sales targets and improve performance.
Education
Some College (No Degree) - Computer Science
Mercer County Community College
West Windsor, NJHigh School Diploma -
Nottingham High School
Township of Hamilton, NJSkills
- Flexibility in adapting to change
- Analytical skills for problem solving
- Computer literacy
- Organizational effectiveness
- Prioritization of tasks and time management
- Communication proficiency
- Customer service excellence in sales
- Written and verbal communication skills
- Team motivation and collaboration
- Effective decision-making abilities
Certification
- Driver's License
- Insurance Producer License
Timeline
Client Advisor
Princeton BMW
03.2022 - 02.2026
Sales Representative
AT&T
12.2018 - 03.2021
Some College (No Degree) - Computer Science
Mercer County Community College
High School Diploma -
Nottingham High School