ANNE MARGARET MACASILJIG
Newark,CA
Summary
Experienced with managing engagement activities and fostering community connections. Utilizes excellent communication and organizational skills to streamline processes and enhance team efficiency. Track record of successfully executing projects and driving impactful results.
Overview
11
11
years of professional experience
Work History
Quality Engagement Coordinator
Alameda Alliance for Health
06.2024 - Current
- Partner with providers and internal teams to support quality compliance and retention strategies for Alameda county healthcare accounts.
- Develop and monitor performance metrics to identify challenges and opportunities for providers and community partners.
- Coordinate educational initiatives, townhalls, and compliance training to strengthen client satisfaction and stakeholder loyalty.
- Collaborate across departments to streamline workflows and enhance account service delivery.
- Delivered exceptional member support, addressing needs with professionalism and empathy.
- Collaborated with internal teams to ensure deliverables are meet and exceeded expectations.
- Designed scheduled and executed outbound call campaigns to reengage clients and promote preventative measures to boost metrics set by the state.
- Track engagement metrics, analyze campaign outcomes, and prepared reports for leadership review.
- Create new process to streamline workflows.
Outreach Coordinator - Bilingual Tagalog
Alameda Alliance for Health
06.2022 - 06.2024
- Executed outreach and retention campaigns to improve member and provider engagement.
- Managed inbound and outbound communications to resolve account concerns and ensure high-quality customer experience.
- Represented Alliance in community and stakeholder events, strengthening brand presence and retention of large accounts.
- Supported provider relations, claims resolution, and eligibility issues impacting multi-regional accounts.
Design Consultant (Customer Service & Sales)
System Pavers
07.2019 - 02.2022
- Conducted needs assessments, prepared customized proposals, and closed high-value sales contracts.
- Developed referral business pipelines through strong client relationship management.
- Managed multiple projects from initial prospecting to final completion with consistent results in exceeding sales goals.
Office Manager
RK & Associates
07.2018 - 12.2018
- Oversaw contracts, vendor management, and project documentation.
- Supported cross-functional operations with a focus on efficiency and compliance.
Sales Consultant
AT&T
03.2016 - 07.2018
- Delivered top-tier customer experience while meeting aggressive sales and retention targets.
- Handled complex multi-product solutions, contract renewals, and customer escalations.
- Recognized for consistent achievement of sales and account management goals.
Administrative Assistant
Marcelo’s Residential Care Facility
01.2015 - 01.2018
- Coordinated healthcare and service appointments; managed confidential documentation.
Education
Bachelor of Arts - Multimedia Arts
Asia Pacific College
Philippines08-2025
Skills
- Competitive Sales Strategy Development
- Cross-Functional Team Collaboration
- Provider & Customer Engagement
- Data Analysis & Performance Tracking
- Healthcare Industry Knowledge (Medicare, Medi-Cal, D-SNP)
- Conflict Resolution & Negotiation
- Flexibility in Adapting to Change
- Independent Project Execution
- Creative Problem Solving & Solution Design
- Risk Identification & Escalation
- Process Improvement & Innovation
- Customer Experience Enhancement
- Cross-Sell & Upsell Opportunity Development
Timeline
Quality Engagement Coordinator
Alameda Alliance for Health
06.2024 - Current
Outreach Coordinator - Bilingual Tagalog
Alameda Alliance for Health
06.2022 - 06.2024
Design Consultant (Customer Service & Sales)
System Pavers
07.2019 - 02.2022
Office Manager
RK & Associates
07.2018 - 12.2018
Sales Consultant
AT&T
03.2016 - 07.2018
Administrative Assistant
Marcelo’s Residential Care Facility
01.2015 - 01.2018
Bachelor of Arts - Multimedia Arts
Asia Pacific College
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