Hector Hurtado
National City,CA
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
2
2
years of professional experience
Work History
Appointment Setter
South Coast Services
4225 Executive Square Suite 600 La Jolla, CA 92037
11.2021 - 03.2022
- Engaged in active listening to ascertain customers needs
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Telemarketer
Appstar
4619 Viewridge Ave Ste C/D, San Diego, CA 92123
12.2019 - 08.2020
- Overcame objections using rebuttals to address customers concerns
- Made an average of 100-200 cold calls per day
- Schedule appointments for consultant to meet with merchants
- Documented and updated records of customers information and interactions
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Highschool Diploma -
Urban Corps Of San Diego County Charter High School
San Diego, CA08.2012
Skills
- Fluent in Spanish and English
- Active Listening
- Persuasive and persistent
- Interpersonal Communication
- Multitasking Abilities
- Excellent Communication
- Sales Expertise
- Outbound and Inbound Calls
- Product and Service Knowledge
- Sales Quota Achievement
- CRM Tracking
- Answering Customer Questions
- Customer Relationship Management
- Appointment Scheduling
- Call Center Operations
- Strong Telephone Etiquette
- Lead Generation
Timeline
Appointment Setter
South Coast Services
11.2021 - 03.2022
Telemarketer
Appstar
12.2019 - 08.2020
Highschool Diploma -
Urban Corps Of San Diego County Charter High School