Hector Ivan Hernandez
San Antonio,TX
Summary
Professional with strong background in customer order management, adept at streamlining processes and enhancing customer satisfaction. Skilled in utilizing CRM software, managing order workflows, and resolving issues efficiently. Known for effective collaboration, adapting to changing needs, and consistently achieving results. Highly organized, reliable, and focused on teamwork and delivering impactful outcomes.
Overview
11
11
years of professional experience
Work History
Customer Order Specialist
The Home Depot
01.2020 - Current
- Managed customer inquiries, order fulfillment, and post-sale support to drive repeat business and customer loyalty.
- Collaborated with internal teams to ensure timely product delivery and resolution of customer issues.
- Analyzed customer feedback and product trends to recommend improvements to the order process and customer experience.
Flooring Specialist
The Home Depot
10.2016 - 12.2019
- Provided expert consultations to residential and commercial clients, understanding their needs and offering tailored flooring solutions.
- Managed projects from product selection to installation, ensuring customer satisfaction and repeat business.
- Exceeded sales targets by building strong relationships and offering value-added services like installation and maintenance.
Computer Consultant
Best Buy
08.2014 - 07.2015
- Provided expert consultations to customers, assessing their technology needs and recommending customized product solutions (e.g., computers, accessories, software).
- Achieved and exceeded sales targets by understanding customer requirements and offering tailored solutions, including additional services like extended warranties and tech support.
- Built and maintained strong customer relationships, providing ongoing support and troubleshooting to ensure satisfaction and repeat business.
Education
Bachelor of Science - Computer Science
The University of Texas At San Antonio
San Antonio, TX05.2026
Associate of Arts - General Arts
Midland College
Midland, TX05-2016
Skills
- Windows System Administration
- Proficient in Microsoft Office
- JavaScript Development
- HTML Proficiency
- Upselling strategies
- Order processing
- Customer experiences
- Customer engagement
- Sales negotiation
- Cross-functional collaboration
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Activities And Societies
- Volunteer at the San Antonio Food Bank
- Disaster Relief Volunteer 2024
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Order Specialist
The Home Depot
01.2020 - Current
Flooring Specialist
The Home Depot
10.2016 - 12.2019
Computer Consultant
Best Buy
08.2014 - 07.2015
Bachelor of Science - Computer Science
The University of Texas At San Antonio
Associate of Arts - General Arts
Midland College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
OSMAR VAZQUEZOSMAR VAZQUEZ
Sales Associate at The Home DepotSales Associate at The Home Depot
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution