HECTOR JOSENA

• Assisted teachers with classroom management and documentation to maintain positive learning environment
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills
• Supported student learning objectives through personalized and small group assistance
• Organized classroom materials to help teachers prepare for daily instruction and activities

Relieved classroom teacher during breaks, used communication skills to maintain order and structure in classroom

Becoming the classroom teacher after completing course work in the field.

Handling the daily duties of being the classroom primary teacher.

Grading class work for all of my assigned students.

Conducting meetings with parents and administration in accordance with a student's individual learning plan.

• Engaged with residents on individual basis to build positive relationships and promote learning
• Organized and engaged in recreational activities such as games and puzzles
• Administered medications and kept appropriate records
• Encouraged good behaviors using positive reinforcement methods
• Monitor the residents for ample outdoor recreation time to support physical development

• Safely loaded items into delivery vehicle to minimize damage while in transit
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
• Secured food to prevent loss and maintain freshness during transport
• Verified orders prior to completing deliveries to avoid customer complaints

• Spearheaded employee engagement initiatives aimed at fostering an inclusive workplace atmosphere that promoted teamwork and collaboration across all levels of the organization.
• Negotiated favorable terms with suppliers, resulting in cost savings and improved profit margins for the district.
• Championed strategic planning efforts focused on identifying areas for expansion while maintaining focus on core business objectives.
• Streamlined operational processes through the implementation of efficient scheduling, inventory management, and budgeting systems.
• Partnered with human resources to recruit top talent for key leadership roles within the district, contributing to overall organizational success.
• Implemented cost control measures to maximize profitability without compromising product quality or customer experience standards.
• Analyzed sales trends to identify growth opportunities, implementing targeted action plans to capitalize on market potential.
• Collaborated with cross-functional teams to drive continuous improvement initiatives and optimize overall business performance.

Leveraged data-driven insights to inform decision-making processes related to inventory management, pricing adjustments, and promotional campaigns targeting specific customer segments.

Responsible for responding to all customer inquiries through chat, emails, and phone calls.

• Answered constant flow of customer calls with up to60 calls in queue per minute
• Assisted customers with setting appointments, and taking special requests, also arranging suitcase pick-up at other locations
• Boosted sales revenue by skillfully promoting diverse service options
• Provided primary customer support to internal and external customers in fast-paced environment
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Managed customer relations and customer service through daily communication and interaction

• Provided crisis intervention and referrals for clients that called the hotline
• Maintained all data relating to the calls in a safe and secure manner
• Assisted the team with outside events as needed
• Promoted community awareness of the services that were available

• Opening and closing a very fast paced retail store
• Making deposits and completing all managerial functions
• Providing excellent customer service to all of our customers
• Completing any and all markdowns in a timely manner
• Creating fashion forward looks that where visually appealing
• Maintaining a neat and clean store to enhance the customers shopping experience
• Managing staff and working in a leadership role as a key holder