Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Josena Hector

Warner Robins,GA

Summary

Organized and dependable candidate successful at managing multiple priorities; while maintaining a strong work ethic. Exhibiting a positive attitude daily. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate, utilizing interpersonal skills, excellent time management, and problem solving skills. Motivated to learn, grow and excel. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

26
years of professional experience

Work History

Bibb County Board Of Education
Macon, GA

Paraprofessional/ Teacher
08.2016 - Current

Job overview

  • Assisted with classroom management and documentation to maintain positive learning environment
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Supported student learning objectives through personalized and small group assistance
  • Organized classroom materials to help prepare for daily instruction and activities
  • Planned and implemented integrated lessons to meet national standards.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

Genesis House
Perry, GA

Direct Support Professional
05.2019 - 05.2020

Job overview

  • Engaged with residents on individual basis to build positive relationships and promote learning
  • Organized and engaged in recreational activities such as games and puzzles
  • Administered medications and kept appropriate records
  • Encouraged good behaviors using positive reinforcement methods
  • Monitored progress and documented patient health status changes to keep care team updated
  • Monitor the residents for ample outdoor recreation time to support physical development

Houston County Board Of Education
Perry, GA

Paraprofessional
08.2011 - 08.2016

Job overview

  • Instructed small groups in basic concepts such Math fluency. Reading comprehension skills as well as meeting daily individual learning goals. Reported on students , grades, progress behavior, social skills.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery. Managed over twenty students during extra duty assignments.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

Groome Transportation
Macon, GA

Customer Service Representative
01.2018 - 06.2020

Job overview

    • Answered constant flow of customer calls with up to 60 calls in queue per minute
    • Assisted customers with setting appointments, and taking special requests, also arranging suitcase pick-up at other locations
    • Boosted sales revenue by skillfully promoting diverse service options
    • Provided primary customer support to internal and external customers in fast-paced environment
    • Maintained accurate and current customer account data with manual forms processing and digital information updates
    • Managed customer relations and customer service through daily communication and interaction

Hong Kong
Warner Robins, GA

Delivery Driver
07.2006 - Current

Job overview

  • Safely loaded items into delivery vehicle to minimize damage while in transit
  • Secured food to prevent loss and maintain freshness during transport
  • Verified orders prior to completing deliveries to avoid customer complaints
  • Completed on-time deliveries by choosing best and most efficient routes
  • Loaded and unloaded 12 to 20 deliveries per shift

Department Of Corrections
Pulaski, GA

Correctional Officer
07.1997 - 06.2003

Job overview

  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Supervised inmates clearing debris from roadways and drains.
  • Conducted routine and emergency head counts
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns

Education

Fort Valley State University
Fort Valley, GA

Bachelor of Science from Criminal Justice
2015

University Overview

Skills

  • Professional telephone demeanor
  • Conflict resolution techniques
  • Great listener
  • Creative problem solving
  • Interdisciplinary team collaborator
  • Scheduling resolution coordinator
  • Data entry
  • Class B

Timeline

Direct Support Professional
Genesis House
05.2019 - 05.2020
Customer Service Representative
Groome Transportation
01.2018 - 06.2020
Paraprofessional/ Teacher
Bibb County Board Of Education
08.2016 - Current
Paraprofessional
Houston County Board Of Education
08.2011 - 08.2016
Delivery Driver
Hong Kong
07.2006 - Current
Correctional Officer
Department Of Corrections
07.1997 - 06.2003
Fort Valley State University
Bachelor of Science from Criminal Justice
Josena Hector